Archives: Testimonials

“Austin came out for an inspection under the customer care program. He was very thorough and described everything he was doing and checking. He did a great job. I highly recommend.”

– Margaret T.

“I just had Dominic Orow out for a service call yesterday. My AC unit was not turning on. He was very personable and professional from the minute he arrived to the time he left. He was very thorough in the search for the problem while also keeping me in the loop and explaining the things he was seeing. My issue was not to bad so he had my AC unit up and running within an hour.”

– Pamela J.

“Great Dane has done some service for us in the past, but recently they sold and installed us a new furnace. Every interaction with their staff has been personal, positive, and professional. What set them apart from my other home service experiences was their attention to detail in both the sale and installment options. The installation of the furnace was extremely well executed. There were alterations and additional changes required, including electrical and drain lines. Their solutions and installation exceeded my expectations. It was a “doggone ” good job.”

– Eric B.

“We were having what we thought was an exhaust issue with our hot water tank, Adam P. Took his time and explained everything thing he was doing to ease our minds, he went over and beyond when checking our HVAC system. He was kind and professional. Everything was done in a timely manner from the initial phone call”

– Annette K.

“Thrilled with the exceptional service from Great Dane! From the knowledgeable reps to the skilled techs, every interaction was top-notch. Special shoutout to Shannon for her prompt assistance and excellent customer service, Mihali for his empathy and knowledge, and the install team (Nick A & Drew) for their expert skill, precision, courtesy and efficiency. Kudos to Steve for his comprehensive knowledge and guidance. Highly recommend this company for going above and beyond! #CustomerSatisfaction #TopNotchService #Greateful”

– Rebecca A.

“Your service technician, Dominic Orow, has a brain. He arrived promptly, performed the diagnostic and replaced the failing components quickly. He knew his stuff and advised me on potential failures. I would be pleased to have him again.”

– Rod S.

“Ian K showed up on time, took proper care and respect of my home while doing the install. He and his partner were professional, timely and efficient during their job. I very much appreciated the help after not having heat for 4 days. Thank you so much for the great service performed.”

– Maria O.

“Dominic O was very thorough, informative, helpful and efficient in the service he did for my humidifier. He reminded me of my warranty options and even brought in one of my packages from the rain on his way to his next job. Excellent service and it was very much appreciated. Thank you!”

– Maria O.

“My 93 year old mother needed a new furnace, in December, in Michigan. They came out when scheduled, ran into a problem we resolved the next day. Then it took 2 weeks with this elderly woman having no heat at all to get the installation done. No sense of urgency knowing she was without heat. Two weeks! Would never recommend this company. Their lack of concern for this elderly woman was overwhelming. And even after all that, when they said it was working and mom finally had heat, she didn't. They installed the furnace with the wrong wires and had to send someone else to fix it. Can't wait until summer to see what they messed up on the air conditioner. Do yourself a favor and hire anyone else.”

– Julie R.

“I’ve used Great Dane’s summer and winter maintenance services for many years. Every technician sent to my home was 110% efficient, courteous, and honest! Conor, the gentleman who’d just did my winter maintenance, was yet another perfect representative of what I’d previously mentioned. I’m convinced without a shadow of doubt that Great Dane’s hiring and field training processes are borderline flawless. Conor was probably the 20th technician (give or take) sent to my home over the many years. He is/was as excellent as all the technicians who’d come before him. I say Thank You to Great Dane and Conor for continuously meeting all expectations and then some!”

– Chris C.