Customer Testimonials

4.8
Based on 2754 reviews
Brett Loomis
Brett Loomis
16:25 17 Feb 25
Would not recommend. We called to get on-site estimate for installing 4 new bathroom faucets, 1 kitchen faucet, 1 laundry faucet one new toilet just install and 1 remove old and replace with new toilet. Total estimate $2,843. Basically $400 per fixture. We had purchased all the fixtures and had ready to go. Everything was easily accessible in newer home. Maybe 8 hrs for a Master plumber with one arm. My Orthopedic surgeon does not charge these types of rates $350-$400 per hour. Business must be real good. Oh and $79 service charge for estimate paid in full. No thank you.
T'ell Ess
T'ell Ess
18:24 14 Feb 25
Spectacular service!!
Thor Johnson
Thor Johnson
16:39 14 Feb 25
Great Dane is a fantastic company and we are loyal customers.
Robert Sharer
Robert Sharer
05:25 14 Feb 25
For the past week our heating system has been working sporadically. After trying to sleep in a cold house last night, I called Great Dane HVAC at 9 am. and scheduled a service appointment. They said a technician should be out between 11 am and 3 pm. At noon I received a phone call from Great Dane that Technician Brett Lukity would be arriving shortly to attend to our problem. A very cordial Brett presented himself at 12:15 pm. After I explained the symptoms (intermittent burner ignition) to Brett he immediately identified the problem. He explained he would test the part to confirm his diagnosis. He stated he could clean the senser and test it to determine if it was working properly. Since our system is 18 yrs old, I asked if he had the part available to just go ahead and replace it. He did have the part in the truck so he did as I requested and changed it. After a brief test period, Brett said the system was properly working. He proceeded to bill us for the service & part provided. From start to finish Brett was done in 45 minutes. He knows his business along with being very courteous and professional. If the need arises I will happily welcome Brett to repair our system again.
Debra Lawson
Debra Lawson
22:05 13 Feb 25
Service provided by Great Dane was excellent. A heating concern reported this morning was skillfully resolved this afternoon. Our home is comfortably warm once again. Many thanks to the Great Dane service technician, Richard Beckley and all other staff involved.
Mary WISEMAN
Mary WISEMAN
20:57 13 Feb 25
Denise Perry
Denise Perry
18:39 13 Feb 25
Steve Jajonie
Steve Jajonie
02:30 12 Feb 25
The best company I’ve ever worked with. They came the same as we called and checked out the furnace. The tech said he needed to replace a part, but it would be 2 days before it comes in. After he left, he took it upon himself to locate the part and came back the same day to fix the furnace. He said he felt bad leaving my family without heat for 2 days when it is so cold outside. They were extremely professional, super clean, took pictures of the part that was replaced, and were extremely polite. I will never use another company for my heating, cooling, and plumbing needs. I wish they do electrical.
Xengxue Chang
Xengxue Chang
00:02 12 Feb 25
Kyle did an outstanding job. Very professional, courteous, and knowledgeable. He’s very thorough at what he does and will troubleshoot until the issues are resolved.
Joel Briggs
Joel Briggs
19:57 11 Feb 25
Sharon Salamango
Sharon Salamango
20:10 10 Feb 25
Aundray was very professional friendly and knowledgable he is an asset to Great Dane Heating and Cooling Thanks for such great service We had a maintenance checkup on new furnace today by Austin. He too was amazing. He explained everything, was also knowledgeable and friendly. He too is a great asset to Great Dane.You are extremely fortunate to have two amazing employees. I will certainly refer Great Dane to all my family and friends.Thanks for such great service Sharon
Cathy Robinson
Cathy Robinson
15:54 09 Feb 25
Great service and very knowledgeable.
Klement Fejzo
Klement Fejzo
01:35 09 Feb 25
What a horrible place… where do i even start. Im a loyal customer and this company charged me $200 for a 15 min visit. My thermostat needed new batteries and they charged me $37 for two double A batteries and $160 for a 15 min service charge. Complete scam
John Bushell
John Bushell
21:02 08 Feb 25
James Annessa
James Annessa
02:47 07 Feb 25
Fabulous workmanshipThey installed a new furnace and air conditioner todayNick and his apprentice do excellent workThe electrician and his apprentice were a great team as wellI highly recommend Great Dane Heating and Cooling
Keith Malmgren
Keith Malmgren
15:14 06 Feb 25
Taras Los
Taras Los
13:09 06 Feb 25
Great install of new AC and Furnace. The follow up electrical adjustment and surge protector install was tip-top. Flawless
thamir bahri
thamir bahri
02:19 05 Feb 25
Very professionalGreat jobExplained everything to the pointGreat job
Cari Lewen
Cari Lewen
16:19 04 Feb 25
Jahanzeb Masood
Jahanzeb Masood
14:20 04 Feb 25
Jamie Chesney
Jamie Chesney
22:11 03 Feb 25
Excellent experience from Rob K our salesman to Jacob S our installer. Very professional. Would highly recommend
Veronica Hermonica
Veronica Hermonica
15:52 01 Feb 25
The technician Rich was knowledgeable and friendly. He took time to explain what he was doing and made recommendations about services that actually saved me money. I am so excited to have them taking care of my home systems and would highly recommend them to anyone looking to find a new servicer. My whole family uses this company and now I do too. Thank you Great Dane 5 stars all the way!
Danielle Bielman
Danielle Bielman
21:04 31 Jan 25
Very dedicated effort. Quality work and was very patient and knowledgeable in answering my array of questions.
Aaron Slorowski
Aaron Slorowski
20:12 31 Jan 25
Irene Harris
Irene Harris
19:43 31 Jan 25
Great Job!! I would highly recommend them!!
Youth Official
Youth Official
00:53 31 Jan 25
I just wanna know why it’s almost been a year and yet have had an inspection come through and make sure it’s all up to code and safe when I paid for that already ?
Ester Wardzinski
Ester Wardzinski
23:22 28 Jan 25
Lynn Winfield
Lynn Winfield
21:23 28 Jan 25
Kyle
Kyle
22:32 27 Jan 25
Awesome to work with. Great customer service and technician. Will happily use again in the future
Donna Spears
Donna Spears
20:17 27 Jan 25
Nice company reliable and efficient!!
Dane Morrow
Dane Morrow
18:40 27 Jan 25
Been using great Dane for years. Always professional and good work
Andrew Gerback
Andrew Gerback
17:52 27 Jan 25
Stephanie Hall
Stephanie Hall
17:39 26 Jan 25
Shad was extremely knowledgeable and used layman's terms when explaining it all. As well as very polite and friendly. I would Absolutely request him for anymore in the future.
Jenny Emerick
Jenny Emerick
01:20 24 Jan 25
JoAnn Loria-Briffa
JoAnn Loria-Briffa
19:44 23 Jan 25
Excellent work and men. They were so efficient, polite and did an excellent job. We were so happy to have them here.
Justin Alkass
Justin Alkass
20:55 22 Jan 25
Very professional company and they did a great job of communicating while the work was being completed.
El SNYPER
El SNYPER
15:06 22 Jan 25
There technician Adam quickly diagnosed the issue with our furnace. He was professional and respectful of our home. I would highly recommend Great Dane.
Chris Charron
Chris Charron
00:34 20 Jan 25
Our appointment was scheduled between 9 A.M.and 1PM. The service tech, David called first and arrived before 9. (We really appreciate his timeliness.) David was thorough, provided a detailed report on my A/C and was very professional. Great Dane lives up to the "great" in its name.
Bill Melching
Bill Melching
18:59 17 Jan 25
Linda Josephson
Linda Josephson
17:23 17 Jan 25
Awesome response time. Got the replacement part installed quickly. Our Furnace is running great!
Hipolito Martinez
Hipolito Martinez
00:44 17 Jan 25
Austin Rosal, very respectful and courteous. He explained everything as he went through the steps. Great Job.Thank you Mr Martinez
David Myers
David Myers
23:08 16 Jan 25
Kyle was excellent. He needed a second part and made the effort to return the next day to meet our needs. We have used Great Dane for many years and have always had five star service. The work area was cleaned up and he was very efficient. Thanks Kyle and the whole service department.
Raymond Theys
Raymond Theys
15:52 16 Jan 25
We are very pleased with all the work performed.
cynthia clark
cynthia clark
22:20 15 Jan 25
Jeff has always been a great repairman and most importantly displays customer service excellence!
Majoria Haggard
Majoria Haggard
20:10 15 Jan 25
Very knowledgeable we were very satisfied with the work that was done.
LOU SCOTTS ACCESSERIES
LOU SCOTTS ACCESSERIES
17:46 15 Jan 25
Yall sitting up lying on yall customers I don't have feces or mice in my home!! Conner came out and didn't have a problem with doing his job he did a great job!!
Dave Foote
Dave Foote
00:58 14 Jan 25
Came out same day, very helpful in explaining what was going on and giving me the options to get my furnace going again
Jason Andrews
Jason Andrews
18:05 13 Jan 25
First timer with Great Dane, thumbs up!John did a great job.Thank you.
Sally Miller
Sally Miller
14:39 13 Jan 25
Jay was great!Very friendly and professional.Explained everything he was doing to the furnace and hot water heater.Thank you
s lauver
s lauver
15:37 12 Jan 25
Great service from Great Dane Heating & Cooling.Professional and took the time to explain everything
Mike Schulte
Mike Schulte
13:18 12 Jan 25
Austin was courteous, polite and seemed to do a thorough job. My experience with Great Dane has been positive thus far. Austin did an inspection of our furnace and found a problem. The part is on order and will be installed by Great Dane when the part is received.
Lisa Rossbach
Lisa Rossbach
03:29 12 Jan 25
Great service highly recommend
Tatyana Chernolutskiy
Tatyana Chernolutskiy
16:45 11 Jan 25
Our technician David E. was very professional, answered all questions, was patient and friendly. Thanks.
Cheryl Bunner
Cheryl Bunner
14:00 11 Jan 25
Tech arrived on time everything went well answered all of our questions no problems 5 stars
Rita Fisher
Rita Fisher
00:01 10 Jan 25
Very pleasant, the young man was very thorough, took his time and addressed our issue quickly and professionally. They even had to have another truck deliver the part he needed to complete our repair. 5 stars!
Todd Barr
Todd Barr
18:23 09 Jan 25
Great Dane came to install a new A/C unit for me and did a fantastic job. The team called ahead to confirm arrival time and were fully prepared for the install. The installation itself was smooth and swift. Other than the new equipment, I can barely tell anyone was in my home. Chris and Carlos were fantastic.Also, my salesperson, Bill, was concise and well informed. My installation occurred precisely as he explained it would.I highly recommend working with Great Dane.
Kathy Quigley
Kathy Quigley
16:03 09 Jan 25
Tech Kyle came out & adjusted & checked Humidifier to get it working! Fast FriendlyService! 😁
Robert Zabick
Robert Zabick
10:01 09 Jan 25
Very professional and courteous young man performed my furnace tune-up Also came right on time.
Chelsea Thompson
Chelsea Thompson
22:20 08 Jan 25
Marcus
Marcus
21:55 08 Jan 25
Literally every technician that Great Dane Heating and Cooling has sent to my house have been very meticulous very detailed oriented and knowledgeable! They make sure every step of the way that I was informed of what was happening and what the next steps would be. Their turn around time from placing a call for service to actual service is amazing! I would highly recommend them for all your heating, plumbing and cooling needs!
Aqua Scott
Aqua Scott
16:29 08 Jan 25
One of the best businesses around.
Michele Edwards
Michele Edwards
22:48 07 Jan 25
Technician Richard B.was very kind and courteous and answered all my questions. He advised me that the part on my Rheem was a known defective part and was astonished that it lasted as long as it did. Great Dane was great and only charged the labor, but I'm going to attempt to see if Rheem will reimburse me. THANKS AGAIN GREAT DANE YOUR AWESOME! P. S. They also installed our furnace years ago and everything still working great. Every October they have this wonderful BOGO filters at their Open House and provide all sorts of the stuff, food and raffle for a large TV. Keep it up Great Dane 🐾🐾🐾
Gregory K
Gregory K
20:15 07 Jan 25
Very professional from the phone call to making a purchase based on my research
Stephen Kacir
Stephen Kacir
18:41 07 Jan 25
On time / very knowledgeable / Great service.
Gail Harlin
Gail Harlin
17:17 07 Jan 25
Michael Spooner
Michael Spooner
22:19 06 Jan 25
He was very through.
Steve Conley
Steve Conley
13:56 05 Jan 25
Andre Ferland
Andre Ferland
13:05 05 Jan 25
Very satisfied with Mihali. He kept me informed of his ETA and was super professional and diligent in his diagnosis.
William Harris
William Harris
03:09 04 Jan 25
My furnace after 28 years of service was calling it quits! I have heard good things about Great Dane and got a let’s see what you need ! Well the numbers added up and before I knew it I had a new furnace being installed by just two great guys Ethan and Jordan both were really nice and answered all my questions! Ethan took the time to go through all the information on the humidifier and air filter and the other stuff that makes my new Carrier’s systems do what it does ! Thank you Great Dane !
Sue Lytwyn
Sue Lytwyn
20:00 03 Jan 25
Austin is personable, helpful, and patient answering my questions.
Maribeth Duchon
Maribeth Duchon
13:03 03 Jan 25
Clayton was great! He explained everything, ordered the parts (free of charge thanks to the PAWS program), and offered to loan us a free space heater until they come in. Can't say how much I appreciate the amazing customer service!
Mildred Barbier
Mildred Barbier
11:48 03 Jan 25
Very polite and thorough but not pushy a very good experience
BGuevy
BGuevy
17:19 02 Jan 25
Dennis Varga
Dennis Varga
18:06 31 Dec 24
The entire team was on time, efficient, and professional, Nick Chopp the salesman was also professional, and very informative. I'm very pleased with the entire experience.Dennis Varga
Nandita Barnabas PhD
Nandita Barnabas PhD
14:47 30 Dec 24
Excellent service, friendly and progressional
Jon Moot
Jon Moot
21:22 29 Dec 24
Great job. Very professional.
Paula Day
Paula Day
16:35 27 Dec 24
Thanks to Great Dane Heating,Cooling I now have a water heater that works. So close to the holiday my water heater stopped heating my water. So I was recommended to Great Dane and I'm so happy that they worked hard on getting me up and running for Christmas. Thanks so much to the two exceptional workers that went beyond to fix my water heater. I will recommended this company to anyone Thanks again.
Paul Montgomery
Paul Montgomery
02:11 27 Dec 24
David called ahead & arrived within window of appointment. He was knowledgeable & respectful. Work was completed professionally & in a timely manner.
Laurie Amalfitano
Laurie Amalfitano
17:16 26 Dec 24
Great Dane Heating and Cooling are the best! Have only used them for my Furnace and A/C maintenance and repairs. Never, as a single female homeowner, have I felt taken advantage of or spoken down to. They always are very good explaining in detail any problems or concerns I need to be aware of. They also have never tried to “sell” me new equipment due to age of existing (24 yrs!!). I would, and always do, recommend them to my family and friends!!
Larry Maley
Larry Maley
11:37 26 Dec 24
Always satisfied with Great Dane technicians, our latest experience with Clayton was Iine with our expectation. He was pleasant and worked quickly to fix our furnace.
Lynn Maxwell
Lynn Maxwell
00:23 26 Dec 24
Great service , prompt , professional and courteous.
Michelle L
Michelle L
21:48 24 Dec 24
Doug Bank
Doug Bank
15:04 24 Dec 24
Right on time. Quick and efficient.Thanks
Susan Warren
Susan Warren
22:39 23 Dec 24
Informative, courteous & professional.GREAT DANE was the Only heating/ cooling group that I was truly able to reach after hours & brought in portable heaters to keep home warm until new parts could be installed. Thank You!
Kevin Domas
Kevin Domas
21:19 23 Dec 24
Friendly informative and got my old hot water tank out and my new hot water tank installed in a couple hours
Claudia McCrackin
Claudia McCrackin
16:58 23 Dec 24
Great Dane came out and did a thorough check of my furnace. John Riva, the technician, was on time, very professional and trustworthy.
harley classic
harley classic
15:38 23 Dec 24
Friendly, very efficient, timely, we are very pleased with his work
S Hill
S Hill
14:01 23 Dec 24
Great work. Very professional.
Lord Galamushi
Lord Galamushi
17:44 21 Dec 24
The technician was honest and Straightforward. He gave me options, pricing for parts and checked for future possible problems since i was dealing with an older furnace. I was satisfied with his Analysis and will be replacing the parts he recommended.
David Mehl
David Mehl
13:24 21 Dec 24
Great Dane never disappoints. Always on time so you’re not waiting hours for them to show up. Technicians are professional and don’t try to sell you something that you don’t need. Top notch business
Bruce Stewart
Bruce Stewart
13:13 21 Dec 24
This is how a service tech should show up. Exactly there when they said they would be there. Polite, professional, clean and knowledgeable in regards to the issues at hand. Well done Adam!
Shawn Van de Vyver
Shawn Van de Vyver
23:11 20 Dec 24
Great Dane has been servicing my equipment for about 10 years now. When I called for a service call, the only option given was to replace the entire furnace for $6,000.Got a second opinion and the faulty valve was replaced for $200.Stay away unless you’re looking to replace your entire system.
Marc D
Marc D
19:21 20 Dec 24
Great service today with Dave from Great Dane. Called when he was on his way was on time. Friendly professional, we’re out for just a check up and tune up the furnace completely free from consumers energy. Something they offer that I don’t think many know about.
Jordan Franklin
Jordan Franklin
17:02 20 Dec 24
Adam arrived on time, answered my questions, fixed the issue. Explained what happened & how he fixed it. A+++ serviceThank you sir!
WJ M
WJ M
13:45 20 Dec 24
David Eckert was my technician and he provided great service today.
Theresa Gebara
Theresa Gebara
13:22 20 Dec 24
Solved the problem!
Sharon Davis
Sharon Davis
13:05 20 Dec 24
As always Great Dane came through. The team of workers came in did a great job installing our new AC and generator units. They were polite, respectful and pleasant to have in my home thank you to the workers to my sales rep to the supervisor on hand. You all did a wonderful job and make this experience pleasant and enjoyable for our new home again thank you.
Debra Dorosh
Debra Dorosh
03:00 20 Dec 24
Jo LAFATA
Jo LAFATA
20:25 19 Dec 24
This was my first time using Great Dane heating and cooling and I am very happy with the results. I had a routine maintenance check up for our older furnace and he took the time to explain everything he was doing and why he was doing it. Very nice and polite. I will hire again 😁
sherry thompson
sherry thompson
19:45 19 Dec 24
I have been using Great Dane for more than 20 years. Idk, i think they were a new business when i had them service our 1st home. They are a great family oriented business. Very honest. Today, i had Richard come and assess my furnace. He was very nice and respectful to my home. He was also very thorough. I have family friends that own a HVAC company and i cant seem to switch over because these people are so worth keeping!!!!
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“I’m a new customer and got excellent service! I got to Great Dane through the Consumers Protection Plan. This company did a ‘safety check’ on my furnace (even though I had not asked them to do this) and discovered that my heat exchanger was leaking carbon monoxide into my house. I was soo GRATEFUL they caught this! One reason everyone with a furnace should have it serviced yearly.
The service people were very professional and friendly. I would highly recommend this company!!”

– Sara T.

“We are so greatful that Dominic O was the repair guy that was selected by Great Dane to come to our home. Talk about a man that knows his stuff, he walked in asked what the issue was with our A/C. I tried my best to explain what it was doing but I don't think I did a very good job of it. He went right to work, found the issue and then told us what had to be done to fix it, I know that wasn't fun because I looked a deer in head lights but he took his time and I think he did a great job of explaining it with show and tell and where I understood what he was saying. (Thank Dominic) I gave him 5 stars because that's all it shows I can give him.”

– Allan L.

“I got an appointment the same day i called. Repairman was on time and explained the problem and quickly fixed it. Very professional. Great service. Great Dane is truly great!”

– Julie E.

“Josh,
I just wanted to tell you how happy we are with your team! We have asked for Great Dane when we need repair on the furnace and AC from the DTE Protection plan. Eric came to check the AC that wasn't working and found that the motor in the furnace had failed. He was thorough and wrote up the claim with DTE! Couldn't have had a nicer guy! Your parts people located a motor and Dominic was here today, installed it and now we have AC again! Dominic and Eric were both exceptional! Thank You and thank Dawn for her tip several years ago! I will never forget she said " if you ever need anything related to heating and cooling, give Josh a call" best tip we have ever gotten! Your team is the BEST!!

Frank D”

– Frank D.

“Austin came out for an inspection under the customer care program. He was very thorough and described everything he was doing and checking. He did a great job. I highly recommend.”

– Margaret T.

“I just had Dominic Orow out for a service call yesterday. My AC unit was not turning on. He was very personable and professional from the minute he arrived to the time he left. He was very thorough in the search for the problem while also keeping me in the loop and explaining the things he was seeing. My issue was not to bad so he had my AC unit up and running within an hour.”

– Pamela J.

“Great Dane has done some service for us in the past, but recently they sold and installed us a new furnace. Every interaction with their staff has been personal, positive, and professional. What set them apart from my other home service experiences was their attention to detail in both the sale and installment options. The installation of the furnace was extremely well executed. There were alterations and additional changes required, including electrical and drain lines. Their solutions and installation exceeded my expectations. It was a “doggone ” good job.”

– Eric B.

“We were having what we thought was an exhaust issue with our hot water tank, Adam P. Took his time and explained everything thing he was doing to ease our minds, he went over and beyond when checking our HVAC system. He was kind and professional. Everything was done in a timely manner from the initial phone call”

– Annette K.

Need HVAC Service?

Contact the experts at Great Dane Heating, Cooling, Electrical, & Plumbing.

Call us at 586.790.2604!