Customer Testimonials

4.8
Based on 1654 reviews
Pat Moceri
Pat Moceri
21:51 19 Dec 22
Eric was here in August doing maintenance on my air conditioner and back again today for my annual furnace checkup. Eric is very thorough, professional and patient. He’s definitely an asset to the Great Dane Company.We’ve been doing business with Great Dane for many years and would highly recommend them for your heating and air conditioning needs.
Sondra Bohnett
Sondra Bohnett
18:55 19 Dec 22
Jeff was helpful and vety knowledgeable
Kimberly Russell
Kimberly Russell
15:43 19 Dec 22
The technician was very professional and listened to me and did his job decently fast and it was a very good experience.
David Bobcean
David Bobcean
19:40 17 Dec 22
My boiler retired after 70 yrsJake p one of your techs came and was very helpful and knowledgeableGeorge p was a great salesman no pressure and professional. Install comes Fri for my new boiler and ACBecause of these two men they help take stress off the situation I'm very confident I will get a professional install and product from this company both these guys are good assets to Great DaneToday I had my air and heat installed came home all looked good but neither of them work waiting for a technician to come Saturday so I can have heat in my house and figure out the situation hopefully outcome is good we'll post again laterToday is the day after installation Dave and his tech came out today bled all my radiators fix the problem I have balanced nice heat throughout my house so far and very pleased thank everybody for their efforts and resolving this problem and Merry Christmas how do I send a post
Sanjay Dogra
Sanjay Dogra
16:24 16 Dec 22
Great service
S Fradl
S Fradl
00:04 16 Dec 22
Our cold air returns were rusting out in the crawl space due to excessive moisture over the years. After having our crawl barrier re-done and foam insulated, we started calling hvac companies for quotes to get the returns replaced. Mr. Furnace and C&C told us that they do not do crawl spaces. Affordable heating and cooling told us the access outside was too small and that we would need to create an access inside. Not to mention that it would cost over 10k. Great Dane took on the work with no concerns. Knocked it out in two days with just a 2 man crew. Also at a reasonable cost. Definitely would use them again in the future and would recommend them to others.
Chris Nardelli
Chris Nardelli
23:02 15 Dec 22
They very responsive and show up within 5 hours of me calling and they ended up having to come back because of the furnace had back to back issues and they were respectful and fair on price. They nick out and he was very knowledgeable and respectful I was pleased with the work done
Beth Shavinski
Beth Shavinski
14:56 15 Dec 22
Theresa Jordan
Theresa Jordan
20:59 14 Dec 22
Nick was professional, informed, and very helpful at explaining the system and its needs and how best to do things. I really appreciate his shared knowledge and I would highly recommend Nick and Great Dane.
Phil Thomas
Phil Thomas
20:31 13 Dec 22
He was on time, professional and pleasant to work with!
Judy Polisena
Judy Polisena
19:16 12 Dec 22
As always great service. Thank you Mihali. Very knowledgeable. He did an excellent job. Thank you 😊Madison Matt was my technician. She was very knowledgeable on my AC unit. She did an excellent job! I definitely would recommend Great Dane!!!! Thank you Madison! 😊Adam did my maintenance on my furnace today. He was very knowledgeable and did an excellent excellent job! Thank u Adam.Nick did a great job. He was able to resolve my issue very quickly. Always a great experience when using Great Dane!!!Caleb was very professional and thorough for my yearly AC maintenance. He told me everything he did. Will use Great Dane for my maintenance needs for my HVAC.
Douglas Bank
Douglas Bank
14:38 12 Dec 22
Mahali was very professional and efficient. Thank you!
Lora Sawa
Lora Sawa
00:07 11 Dec 22
Jeff was very professional, came in very clean, asked a few questions of what was going on with my water heater. Told him my pilot wouldn’t ignite. He fix the source and before you knew it, we had hot water definitely would recommend him and Great Dane!!
Deanne Darlow
Deanne Darlow
18:13 10 Dec 22
Extremely professional, very friendly, knowledgeable. This is why i always request Great Dane. Best around.
Joanne Daniels
Joanne Daniels
15:27 10 Dec 22
Jean Shovlin
Jean Shovlin
21:01 09 Dec 22
Joanne Waite
Joanne Waite
16:05 09 Dec 22
Very fast quick response and found gas problem immediately! Super nice technician that was very friendly and helpful and caring! Thanks
Julie DeCoste
Julie DeCoste
15:09 09 Dec 22
We have had a great experience working with Great Dane. They were timely and flexible when scheduling our appointment. Our technician Brett Luckity went above and beyond for us in identifying the needed repairs on our furnace. He was not only professional, helpful and knowledgeable, but was extremely kind and respectful, which is not under appreciated. Will definitely recommend Great Dane to our family and friends.
Cathy Taylor
Cathy Taylor
00:49 09 Dec 22
Fortunately, our furnace repair was the same day we called.Technician Jeffery was very professional, personable, intelligent and accommodating. Great problem solver as he figured out why the furnace wasn’t working!Highly recommend Jeffery at Great Dane!
Sylvia Chetcuti
Sylvia Chetcuti
21:59 08 Dec 22
Bryan did the installation for our water heater today, he was quick, professional, and pleasant. Even with our dog barking and going crazy, he eased my mind and assured me it wasnt a problem. The team in the office was great to work with on the phone this morning when I called, Joel asked the right questions to make sure he knew what I needed and moved things around to get us help today. I can't say enough how much I appreciate their team. I should also mention that it was the best price in town!!! Thank you to your team!Update: Mason did our repair today. He was professional, kind, responsive, and quick! I am 6 months pregnant and hot water means everything to me right now, so I appreciate the team that got us help right away. This is the best heating and cooling company around 🙂
John Missar
John Missar
15:40 08 Dec 22
Suzanne Osantowski
Suzanne Osantowski
19:35 07 Dec 22
Renee Ruthenberg
Renee Ruthenberg
21:50 06 Dec 22
Wonderful service people have come out to my house to do my furnace and a/c maintenance. Always very nice people. Professional and thorough. Would recommend Great Dane heating and cooling to anyone needing help!!! Thank you very much Great Dane. Thank you each and every service person that has come out to my house for maintenance or problems!!!! Appreciate you all!!!
Clara Jeffries
Clara Jeffries
17:32 05 Dec 22
Great service. Professional and had someone out within a couple hours of call. Repairman very nice and knowledgeable
Ann Carrico
Ann Carrico
14:26 05 Dec 22
Clayton was knowledgeable and explained in detail what was done and why.
Maye James-Holler
Maye James-Holler
05:54 03 Dec 22
I really like Mason’s work. He was very professional but friendly. He explained what was going on with my furnace. Thx Mason
Nicholas Mitchell
Nicholas Mitchell
01:25 03 Dec 22
carter hines
carter hines
00:40 02 Dec 22
Danielle McLarty
Danielle McLarty
18:03 01 Dec 22
Had maintenance performed on my furnace. Eric is FANTASTIC! He has serviced my furnace and A/C a few times. Always professional. This time I was super LUCKY. He found a gas leak. He fixed it right up. THANK YOU ERIC!
ED MANOOGIAN
ED MANOOGIAN
16:56 01 Dec 22
Great experience
Samantha Blair
Samantha Blair
19:48 30 Nov 22
Truly kind and did his job so well. Only person so far who has come and actually helped us with what we needed and fixed it.Truly greatful!
Deighton Johnson Sr
Deighton Johnson Sr
17:01 30 Nov 22
Penni Robertson
Penni Robertson
12:18 30 Nov 22
Not sure what was done, the tech said he just had to tighten some parts but was here for some time, and guess what, still no heat!!!!
Chuck Deneweth
Chuck Deneweth
20:40 29 Nov 22
Caleb was very professional and respectful. He answered all my questions with great knowledge. Will definitely be using Great Dane for my future needs.
Michelle Brock
Michelle Brock
17:38 29 Nov 22
Mary Loree
Mary Loree
20:02 28 Nov 22
Mike Secord
Mike Secord
19:23 28 Nov 22
Adam was very professional and competent set parVery price Smsessional in the delivery of his services. Thanks
Kristine Carmichael
Kristine Carmichael
18:57 28 Nov 22
Darlene Helberg
Darlene Helberg
15:30 26 Nov 22
Great Dane is a very professional business. Very knowledgeable. Answering any questions you may have. Also very polite and respectful. Highly recommend them.
Sue G
Sue G
21:11 25 Nov 22
Nick and Brennan arrived on time (early, actually!!). They were both very polite and professional. They explained what they were going to do, asked if I had questions, took great care in protecting my home while they went in and out and carried in new furnace and carried out the old one. Explained how to set up the new thermostat and told me to reach out if I had any questions or problems. It was a great experience. I’ve used Great Dane for years and everyone is so kind and knowledgeable. Thank you for the quick install so we can be warm this winter! 🐾
Mark Owen
Mark Owen
19:05 25 Nov 22
Chris Perras
Chris Perras
18:39 25 Nov 22
Great experience buying a new furnace. When the one we ordered was back-ordered, they upgraded us for free.
Chuck Cornillie
Chuck Cornillie
02:32 24 Nov 22
Found the trouble of no heat and installed a wi fi thermostat
Brian Parkin
Brian Parkin
00:57 24 Nov 22
Toya Dean
Toya Dean
21:19 21 Nov 22
The technician Brett Lukity came out to service my furnace through DTE protection program. I asked if he needed a work order to look at my water heater also. I’ve been in my house for 13 years and have had no problems but heard of horror stories of water heaters bursting. He said I did not need a service order but he would check it out. He assured me that my water heater was fine, he saw no issues but to my surprise and everyone I talked to he gave me an estimate for $1600. The next day I go in my basement and water is running from the water heater. No water dripping in 13 years of living in this house not one drop. He comes back today tells me I need to put in a work order for a replacement once there’s water leaking there’s nothing he can do. So DTE only covers $300 on a $1600 water heater. The technician Brett is unethical. He purposely damaged my water heater so that I would have to pay $1600 for a replacement.
Dean Toupin
Dean Toupin
16:04 20 Nov 22
Joe and Ryan were top notch in rectifying a furnace issue after hours in 20 degree temperatures. Ryan was high knowledgeable and professional in repairing the problem with the furnace. We need more individuals like him in our everyday lives. Thank you guys, again.
daryl perkins
daryl perkins
03:35 20 Nov 22
Very positive, tech was curious and did his work well. Very satisfied with Great Dane
Youssef Rizk
Youssef Rizk
23:08 19 Nov 22
Nicholas was excellent, professional , friendly and very detailed in his assessment
Dorel Lozneanu
Dorel Lozneanu
19:50 18 Nov 22
Mike Berger
Mike Berger
15:45 18 Nov 22
Nick was a trained professional hvac tech . When presented with an unforeseen problem he reacted with corrective action .


“Austin came out for an inspection under the customer care program. He was very thorough and described everything he was doing and checking. He did a great job. I highly recommend.” – Margaret T.

“I just had Dominic Orow out for a service call yesterday. My AC unit was not turning on. He was very personable and professional from the minute he arrived to the time he left. He was very thorough in the search for the problem while also keeping me in the loop and explaining the things he was seeing. My issue was not to bad so he had my AC unit up and running within an hour.”

– Pamela J.

“Great Dane has done some service for us in the past, but recently they sold and installed us a new furnace. Every interaction with their staff has been personal, positive, and professional. What set them apart from my other home service experiences was their attention to detail in both the sale and installment options. The installation of the furnace was extremely well executed. There were alterations and additional changes required, including electrical and drain lines. Their solutions and installation exceeded my expectations. It was a “doggone ” good job.”

– Eric B.

“We were having what we thought was an exhaust issue with our hot water tank, Adam P. Took his time and explained everything thing he was doing to ease our minds, he went over and beyond when checking our HVAC system. He was kind and professional. Everything was done in a timely manner from the initial phone call”

– Annette K.

“Thrilled with the exceptional service from Great Dane! From the knowledgeable reps to the skilled techs, every interaction was top-notch. Special shoutout to Shannon for her prompt assistance and excellent customer service, Mihali for his empathy and knowledge, and the install team (Nick A & Drew) for their expert skill, precision, courtesy and efficiency. Kudos to Steve for his comprehensive knowledge and guidance. Highly recommend this company for going above and beyond! #CustomerSatisfaction #TopNotchService #Greateful”

– Rebecca A.

“Your service technician, Dominic Orow, has a brain. He arrived promptly, performed the diagnostic and replaced the failing components quickly. He knew his stuff and advised me on potential failures. I would be pleased to have him again.”

– Rod S.

“Ian K showed up on time, took proper care and respect of my home while doing the install. He and his partner were professional, timely and efficient during their job. I very much appreciated the help after not having heat for 4 days. Thank you so much for the great service performed.”

– Maria O.

“Dominic O was very thorough, informative, helpful and efficient in the service he did for my humidifier. He reminded me of my warranty options and even brought in one of my packages from the rain on his way to his next job. Excellent service and it was very much appreciated. Thank you!”

– Maria O.

“My 93 year old mother needed a new furnace, in December, in Michigan. They came out when scheduled, ran into a problem we resolved the next day. Then it took 2 weeks with this elderly woman having no heat at all to get the installation done. No sense of urgency knowing she was without heat. Two weeks! Would never recommend this company. Their lack of concern for this elderly woman was overwhelming. And even after all that, when they said it was working and mom finally had heat, she didn't. They installed the furnace with the wrong wires and had to send someone else to fix it. Can't wait until summer to see what they messed up on the air conditioner. Do yourself a favor and hire anyone else.”

– Julie R.

“I’ve used Great Dane’s summer and winter maintenance services for many years. Every technician sent to my home was 110% efficient, courteous, and honest! Conor, the gentleman who’d just did my winter maintenance, was yet another perfect representative of what I’d previously mentioned. I’m convinced without a shadow of doubt that Great Dane’s hiring and field training processes are borderline flawless. Conor was probably the 20th technician (give or take) sent to my home over the many years. He is/was as excellent as all the technicians who’d come before him. I say Thank You to Great Dane and Conor for continuously meeting all expectations and then some!”

– Chris C.

Need HVAC Service?

Contact the experts at Great Dane Heating, Cooling, Electrical, & Plumbing.

Call us at 586.790.2604!