Customer Testimonials
Based on 2837 reviews
Britney Hughes
16:42 16 Jun 25
Shad is the best!!
Maria Cristina Rivera Henriquez
14:02 16 Jun 25
Fast service and they explained everything very well
ken bentley
12:13 16 Jun 25
Great guy
Laurie Swoish
21:21 15 Jun 25
Excellent job, very competent and courteous. He is the best.
Russell Conwell
12:06 14 Jun 25
Pammy Jean
20:52 13 Jun 25
Clayton is a wonderful service guy very thorough. Does a great job and is very personable. I would love to have him every time I get service.
Tom Pagano
20:12 13 Jun 25
Simply the best!!! The people are wonderful! I have found They really care about their customers!!! I will never go anywhere else!!!!
Salvatore Amodeo
12:47 13 Jun 25
Prompt, quick, experienced, and reasonably priced. Highly recommend.
Patricia Gasiecki
12:15 13 Jun 25
Everyone in my family has an HVAC system installed and maintained by Great Dane. They make sure to get here quickly for emergencies and remind me when it is time for service. Their one year service contract saves me money and give me confidence that I won’t be sitting in the cold without heat.All their service techs are polite, respectful of property and know what they are doing.When I get notified they are on their way, I anxiously wait for them to appear at my door—holding a tool box in one hand and their blue shoe covers in the other.
Emily Cook
12:10 13 Jun 25
pete witte
16:45 12 Jun 25
Technician Nick was very professional and nice. I would recommend him.
Gina Vitella
15:05 12 Jun 25
A very nice experience, Jay was the service tech. He arrived promptly, very polite, courteous and knowledgeable. I definitely would recommend Great Dane and Jay.
debra brokaw
13:15 12 Jun 25
Dale Miller
21:08 11 Jun 25
Been with them forever.....Best customer service......
Karen Abbott
19:13 11 Jun 25
Keondre and Shane were great and professional! They came in replaced what needed to replaced, upgraded a few things that was outdated! Great guys!
Cynthia Cochran
18:07 11 Jun 25
Technician explained everything thoroughly.
jimmy pace
14:08 10 Jun 25
I would definitely use Great Dane Heating and Cooling again. Dominic was knowledgeable, professional, and efficient.
Chihuahua Kook
19:45 09 Jun 25
The technician who came out, Eric, was very knowledgeable & identified the problem with purAC quickly. He plugged in a little device to the outdoor unit & it measured the pressure & temp of the unit. They were both badly out of spec. Then he opened the AC thing downstairs & it was very obviously a longstanding rusted “exploded” area. Our unit is 20 years old & has not been working effectively since we moved in 2 years ago. The technician estimated that this problem predated our purchase of the home. Another technician is scheduled for tomorrow. Eric was trustworthy & honest & I felt very safe in the home with him.
Arthur Zelenak
15:43 09 Jun 25
I give Austin Rossi an A+ plus for Customer Service! He was knowledgeable. He did the job in less than 90 minutes and explained what he did professionally. Also, he’s a very customer oriented person and with a great personality! From Arthur D Zelenak, Macomb, Michigan.Also… PS he loves his job at Great Dane!
John Barnes
13:03 09 Jun 25
Richard Beckley, technician was courteous and conscientious right from the start, even came earlier than scheduled. He stayed more than an hour in checking AC switch and making sure isystem was back to working well. He was efficient and knowledgeable. Took the time to explain what he had done and what to expect.
Jon Moot
19:37 08 Jun 25
Great job. Very professional. Very responsive when I’ve had issues.
John gorence
17:34 07 Jun 25
Great Dane did a great job Kyle their technician just left tuned everything up 2 weeks after installation just like they promised I would recommend them to anybody I
Jodi Switalski
12:31 07 Jun 25
Fantastic response and follow up the next day! They made sure everything was RIGHT! Highly recommend!
H Mehl
00:05 07 Jun 25
We called Great Dane to come out to my parents house that we preparing to sell. The technician was friendly, professional, and helpful. He fixed an issue that wasn’t really Great Danes responsibility and I really appreciated that. This has been the experience every time we call them in the past 12 years. They have put in new furnaces to mine and my parents home, and they replaced our AC unit. This on top of every service call has been professional, excellence service.
susan graessle
20:33 06 Jun 25
Your technician was excellent! Courteous, efficient and knowledgeable.thank you!
Cheryl Livingston
13:54 06 Jun 25
Every person I have ever had to my home has been extremely pleasant very personable.
Mike Lotito
21:48 05 Jun 25
Gary Lapplander
15:15 05 Jun 25
On time competent
Irene Rymal
12:09 05 Jun 25
With a tracker we knew exactly when he was going to arrive. Did a very excellent job And all the workers were very friendly with us. Any questions that we had were all answered very well.
Mario A. Jimenez Saucedo
00:36 05 Jun 25
Great Dane provided excellent service. Columbus Ward, who did a great job replacing a couple of broken water valves and pipe located by my water meter and fixing another water valve that was leaking near my water heater. Columbus was friendly, professional and honest. Besides the broken valves, he clearly explained and advised me about replacing my old water heater. Without talking me into any water heater type or brand, he answered all my questions and helped me to choose the best solution according to my needs and preferences.I had a really nice customer experience and I'm pretty satisfied with the quality of service. I would definitely recommend Great Dane and will come back to them for any future plumbing/heating/AC needs.
John Brodie
20:10 04 Jun 25
Kyle was very cordial and explained what he was doing
Vanessa Velasquez
17:08 03 Jun 25
Devin and Columbus came out to update my old galvanized pipes. They were very friendly, knowledgeable, and detail oriented. They even managed to complete the job 2 hours earlier than estimated! I will be using this company for future projects and I will be recommending them to friends and family.
Chris C.
11:43 03 Jun 25
As always, 100% satisfied! Jay came to my home for my a/c check up. Just like all of the technicians prior (since 2013), Jay did not disappoint. He was courteous, knowledgeable, and Very efficient. Another great job from great folks, from Great Dane!
cheri kelts
21:15 02 Jun 25
The men that did the job was very nice and told me step by step what they were doing
Drew Kergan
16:16 02 Jun 25
debra prinz
14:07 02 Jun 25
Jake was on time, a good listener, professional, and thorough. Highly recommend. Thanks Jake
Taras Los
19:35 01 Jun 25
Great install of new AC and Furnace. The follow up electrical adjustment and surge protector install was tip-top. Flawless. Aundray came for the AC tune up and as always he comes off as knowledgeable and passionate about his skills. Always grateful when he is our assigned tech.
Jim denaro
13:10 01 Jun 25
Austin did a great job for my A/C tune up very through in his job, an very knowledgeable also I would let him do the again at my home he is great worker
Ruth Roberts
10:42 01 Jun 25
Well mannered, explained everything well, through and showed me how to manage my thermostat. Thank you.
Randall Labarge
15:21 29 May 25
Lindsay Calcatera
13:58 29 May 25
Austin came out to help maintain my AC unit. He did a great job, was very thorough, and explained everything along the way.
Jahanzeb Masood
22:39 28 May 25
patricia williams
21:29 27 May 25
Devin was very polite and professional,did a wonderful job and was quick and efficient. Would recommend to anyone. Thank you.
Lisa Zerilli
19:44 27 May 25
They are awesome
Anita Hagopian
16:31 27 May 25
Kathleen Francis
16:20 27 May 25
Great Dane came out when they said they would. Fixed issue with the A/C, checking the system out.
Nick DeSandre
13:57 27 May 25
They charged us $130 just to come out to quote and that is additional not built into any work done if we accepted.The man who came out to give us estimates gave us three high priced options to repair are machine, but would have to come back to estimate for a new unit (not sure how this is not included in our $130 fee for him to be at our house).We have now had four different companies come out and we haven't had to pay them for that. So far Great Dane has come in higher in price than any other quote we had received.
Kalle P
13:11 26 May 25
Have worked with them for a/c and furnace issues, have had great experiences!
Mary Scicluna
20:39 23 May 25
Professional, efficient and a pleasure to work with
Shae Oleta Smith
19:55 23 May 25
Would definitely recommend this company! I accidentally schedule an appt for sales instead of service and they were extremely accommodating. I was able to get a same day appt for service and they informed me that consumers would take care of the cost of service. Also, their communication with texts and phone calls about arrival times is amazing! Being home, with a small child and having these messages with the technicians picture, is very reassuring in today’s environment. It can be very scary trusting service men in your home but Great Danes definitely eased that worry! Thanks again.
margo wynko
18:05 23 May 25
Friendly, informative and clean
Michelle Dziurgot
16:10 23 May 25
Aundray was punctual and took care of both our maintenance and repair of noisy AC unit, without trying to sell something not needs, awesomely! Love our Great Dan Hearing and Cooling vendor!
Penny Ries
18:11 22 May 25
John was very nice and informative. He explained everything that needed to be done.He cleaned my ac unit and found a part needed to be replaced.The unit is 7 years old so first issue so that is good. Great Dane has provided me with excellent service for many years.Thank you, Penny Ries
Rachel Massimilla
14:27 22 May 25
Erik Fourie
12:04 22 May 25
Great Dane Heating and Cooling are fantastic. They are extremely responsive and their techs are exceptional. Highly recommend.
David Stephanoff
21:55 20 May 25
Great Dane is the best! The techs are awesome and friendly! I would recommend them to everyone!
Ronald Pratt
17:27 20 May 25
Jacob and his associate arrived on-time as promised. They were able to address and correct the issues that the Mechanical Inspector found fault with. There was an issue that they felt didn't require attention, and they said they would talk to the Inspector about it.I have enjoyed working with ALL the different people who came to our house on this job. They all have been very professional and personable. The people I've talked to in the office have all been helpful and pleasant to work with.Grate Dane was a good choice for my project!
Toni Szymanski
00:41 20 May 25
These people will rip you off! Over charged us by thousands for a simple dryer outlet install. Lied to my face about how long they were here and refused to itemize the $1,000 they were charging for materials I could get for $75 at Home Depot.
Stacey Walbecq
22:48 19 May 25
I am satisfied overall with/Great Dane, however, the cleanup leaves a lot to be desired! I was just outside and found a piece of wiring, three screws (any of which could’ve ended up in my tires) a main shutoff fuse, various brackets and pieces of plastic that you could had been snipped from something much larger!! One man was sent out to do a two-man job, (the techs words, not mine) and therefore what should’ve been a quick fix took several hours!!
Andrew Kohler
17:57 19 May 25
Second time I’ve used Great Dane.Fast and friendly service I booked my appointment online. The guys are knowledgeable And explain every thing that they are doing.
Linda Scarlett
16:04 19 May 25
Great experience with Great Dane Heating and Cooling ! John Riva was very efficient, and knowledgeable. He answered all of my questions and gave me worthwhile advice as well. I will definitely call Great Dane againThank you
Tom De Craene
20:07 18 May 25
Ryan was customer service oriented, efficient and appeared to be very competent.
Autumn Woods
12:27 18 May 25
Fixed my air conditioning with no problem. My tech was very friendly, polite, and knowledgeable. Next time I have to use great Dane, I would love to have him back
Peter Ranney
21:13 16 May 25
Nina Danielle
21:01 16 May 25
Great customer service, great company, extremely knowledgeable workers .Definitely will be recommending Great Dane .
Kyle Esparza
20:35 16 May 25
Peter Paselk
18:52 16 May 25
Great service and very professional HVAC technician that did a thorough evaluation of our AC system.
Donna Hagg
21:19 15 May 25
Professional and I am extremely satisfied as usual. I recommend them all the time.
Ray Hale
15:19 15 May 25
Service was comprehensive and quick. Would like to have show how to change Ecole settings.
La Gringa
01:28 15 May 25
Mark Thompson
20:25 14 May 25
Excellent service.
william vance
17:59 14 May 25
Great Dane Are the best.
Jeremy Divine
17:10 14 May 25
We've had electrical, plumbing, and HVAC work done by Great Dane and it's all been absolutely exceptional work. Impeccable craftsmanship and attention to detail, timely and professional, and at extremely competitive rates.Anything they do work on going forward, they are our trusted shop. Highly recommended!
Steve Meseke
21:58 13 May 25
The installation crew of Wesley, Keondre, and Brendan were very professional and polite. Very pleased with their focus and quality of their work. Could not of asked for more. George called halfway through the day to check on how things were going with the installation and to schedule at time for a tech to double check the installation and performance of the system and to give me additional training.
Cody Szczepankowski
18:06 13 May 25
Shared exactly what he was doing and why. Outstanding work.
Princeofpeace (Princeofpeace)
17:50 13 May 25
I was not impressed with the work from these guys. I called in to get my ac a tune up instead of doing that they end of turning off my ac unit saying it needs repaired. They than expect me to call them back to turn it back on and get it so called repaired. Never had an issue last summer or fall weird how now issues are arising after calling in for a tune up.
Teryn Sova
15:36 12 May 25
First of all, amazing staff amazing customer service top notch Cody was my main heating & cooling technician probably some of the best communication was clear just Wow amazing job was by far the best experience I’ve had with work being done in my home and he made it a easy and comfortable experience five star employee 👍🏾
Linda MIller
21:57 11 May 25
Everyone we dealt with was professional and friendly. Jonathan explained everything nicely, they worked together efficiently, and cleaned up afterwards. You guys do a great job! Would recommend you all, even Nick!
joli moise
20:21 09 May 25
Nick and Lance came out to install a new furnace and air-conditioner.They did a outstanding job!! Very professional and answered all my questions. Very happy with the quality of their work. Thank you!
Carrie Lentini
12:39 09 May 25
Francisco Della Torre
23:10 08 May 25
Great service
Janice Stevenson
21:47 08 May 25
Austin completed an inspection on my air conditioning unit today. Very informative, courteous, and professional in every way. Highly recommend Great Dane Heating & Air Conditioning, Inc. for all who would need these services. Thank you again Austin and Great Dane!
Linda Harvey
16:18 22 Apr 25
My tech was extremely nice and answered all are questions always a great experience working with Great Dane we have been customers for the last 5 years always satisfied
Steve Conley
22:01 21 Apr 25
Great customer service. Thank you.
Cynthia Wells
21:11 21 Apr 25
When looking for a plumber, one requirement we hoped for was honesty. Devin was very open and honest and extremely interpersonal. He put us at ease right from the beginning when looking at the drain in our tub. He was thorough, yet swift and tidy. We highly recommend Devin and the Great Dane team!
Randy Chabot
15:37 21 Apr 25
We have used them for years. Never had a problem. They always communicate. They always do a great job. They always show up on time. They always do what has been promised. I’m a super fan!
James Sides
13:50 21 Apr 25
Bill “Billybochy” Vickers
22:48 20 Apr 25
They are very helpful in explaining how the air-condition unit works. I am very pleased with all the info that was shared with me which helped me decide what was best for my needs. I would definitely recommend this company to my friends.
Kim Jordan
12:41 19 Apr 25
I’ve been a Great Dane customer since 2009. Their people are very professional and always willing to answer any questions. It is a pleasure to have such competent and polite people work on my heating and cooling. It also make me feel secure knowing they are there if something needs repaired or replaced. I know from past experience with this company that they respond quickly when they are needed the most. I will continue to be a Great Dane customer for the foreseeable future.
Dave Hupp
13:53 18 Apr 25
The service technician, Kyle did a fabulous job. He was very focused and organized in his approach to complete the job. While out to perform an A/C maintenance he recognized that the outside unit needed a cleaning so we approved the additional work charge and he went to work. Of course, about halfway through the task, mother nature provided a frigid spring downpour. Kyle just kept working on the task unhindered by the weather. Great job Kyle! This is why Great Dane is our preferred contractor for all of our HVAC work, their people.
Theresa Smedley
22:02 17 Apr 25
Love Great Dane, they are very helpful and accommodating with our needs. Professional and friendly! Definitely would recommend to anyone needing heating/cooling services.
Char Larson
16:19 16 Apr 25
The service was excellent. I called late yesterday and had an employee here in the morning. Unfortunately, I needed a new water heater. Two men came an hour ago and the new water heater is being installedThey went right to work, professional and kind.I’ve been serviced by Great Dane fir years and recommended them to businesses, neighbors and friends. Everyone has been pleased with their service, staff and fair prices. They all still are customers of Great Dane too
Robert Kolinski
15:48 16 Apr 25
Greta Dane. Great company, great service.
Larry Barnes
22:46 15 Apr 25
Everyone we dealt with was professional, knowledgeable, and courteous they set high expectations and met all of them highly recommend
phil bloom
18:52 15 Apr 25
Very courteous, professional and thorough.
William Harris
14:51 15 Apr 25
My furnace after 28 years of service was calling it quits! I have heard good things about Great Dane and got a let’s see what you need ! Well the numbers added up and before I knew it I had a new furnace being installed by just two great guys Ethan and Jordan both were really nice and answered all my questions! Ethan took the time to go through all the information on the humidifier and air filter and the other stuff that makes my new Carrier’s systems do what it does ! Thank you Great Dane ! The air was rehooked up today 4/15 and it works perfectly ! I’m very pleased with my results, I also asked about just running the fan and they took care of that too !
Rick Joseph
12:08 15 Apr 25
Austin was a consummate pro who was kind, thoughtful, and very thorough. I feel very comfortable with the service I received, knowing that my air conditioning will be set and ready for the summer season.
Douglas Scott
17:31 26 Mar 25
They put a new furnace in a few years ago and just yesterday they did hot water tank. They did an amazing job we’re in and out in a couple hours and biggest thing in my book. They cleaned up like it never even happened. Thank you guys you do amazing work.
Mme Schultz-Strickland
17:22 25 Mar 25
Doug Scott
15:26 25 Mar 25
I love to have a trained professional check out my furnace and A/C. It's such a secure feeling to have someone looking out for me and my family. Every person that I have dealt with at Great Dane has been very professional, kind and courteous from the sales person that sold me the furnace to the people that answer the phones and especially the technicians that come out to my home to service my furnace and A/C. Top class operation that takes care of the customer. Thank You Great Dane you are the BEST!!!!!!!
“The service technician came out for a furnace inspection. I was very pleased with how thorough he was. I'll continue to use your service in the future.”
– Margaret T.
“I’m a new customer and got excellent service! I got to Great Dane through the Consumers Protection Plan. This company did a ‘safety check’ on my furnace (even though I had not asked them to do this) and discovered that my heat exchanger was leaking carbon monoxide into my house. I was soo GRATEFUL they caught this! One reason everyone with a furnace should have it serviced yearly.
The service people were very professional and friendly. I would highly recommend this company!!”
– Sara T.
“We are so greatful that Dominic O was the repair guy that was selected by Great Dane to come to our home. Talk about a man that knows his stuff, he walked in asked what the issue was with our A/C. I tried my best to explain what it was doing but I don't think I did a very good job of it. He went right to work, found the issue and then told us what had to be done to fix it, I know that wasn't fun because I looked a deer in head lights but he took his time and I think he did a great job of explaining it with show and tell and where I understood what he was saying. (Thank Dominic) I gave him 5 stars because that's all it shows I can give him.”
– Allan L.
“I got an appointment the same day i called. Repairman was on time and explained the problem and quickly fixed it. Very professional. Great service. Great Dane is truly great!”
– Julie E.
“Josh,
I just wanted to tell you how happy we are with your team! We have asked for Great Dane when we need repair on the furnace and AC from the DTE Protection plan. Eric came to check the AC that wasn't working and found that the motor in the furnace had failed. He was thorough and wrote up the claim with DTE! Couldn't have had a nicer guy! Your parts people located a motor and Dominic was here today, installed it and now we have AC again! Dominic and Eric were both exceptional! Thank You and thank Dawn for her tip several years ago! I will never forget she said " if you ever need anything related to heating and cooling, give Josh a call" best tip we have ever gotten! Your team is the BEST!!
Frank D”
– Frank D.
“Austin came out for an inspection under the customer care program. He was very thorough and described everything he was doing and checking. He did a great job. I highly recommend.”
– Margaret T.
“I just had Dominic Orow out for a service call yesterday. My AC unit was not turning on. He was very personable and professional from the minute he arrived to the time he left. He was very thorough in the search for the problem while also keeping me in the loop and explaining the things he was seeing. My issue was not to bad so he had my AC unit up and running within an hour.”
– Pamela J.
“Great Dane has done some service for us in the past, but recently they sold and installed us a new furnace. Every interaction with their staff has been personal, positive, and professional. What set them apart from my other home service experiences was their attention to detail in both the sale and installment options. The installation of the furnace was extremely well executed. There were alterations and additional changes required, including electrical and drain lines. Their solutions and installation exceeded my expectations. It was a “doggone ” good job.”
– Eric B.
“We were having what we thought was an exhaust issue with our hot water tank, Adam P. Took his time and explained everything thing he was doing to ease our minds, he went over and beyond when checking our HVAC system. He was kind and professional. Everything was done in a timely manner from the initial phone call”
– Annette K.
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