Customer Testimonials
Based on 2670 reviews
Laurie Swoish
23:52 03 Dec 24
Excellent job, very competent and courteous. He is the best.
Jeffrey Rice
20:49 03 Dec 24
Very prompt and professional service.
Sheri Frattarelli
19:01 03 Dec 24
Very friendly and professional all the employees at Great Dane are also, have been using Great Dane for many years and now they do plumbing. Getting to be a one stop shopping experience. Had a new hot water tank installed today also. When completed he took me through various parts of tank for future knowledgeThanks guys
Mike Tepatti
17:13 03 Dec 24
Always on time and always do a thorough job. I highly recommend Great Dane Heating and Cooling.
Danny Hannawa
21:19 02 Dec 24
Great service. Connor was very friendly and knowledgeable. A++ company
jukebox Jim
00:17 02 Dec 24
Kyle was on time, courteous, and went over what was serviced, I've been using Grear Dane since I moved here 15 years ago. The techs and administrative staff are great to work with
Carmella Cummings
15:21 01 Dec 24
thanks for coming out on the same day service, Connor you are so awesome, thank you for all the knowledge you provided me, you were super nice and helpful, thanks for giving me so much of your time, can't wait to work with you in the near future, you put me at ease with all your answers thank you so much and your service was above what was required, Conner is 5 star
Lisa Marie
05:20 01 Dec 24
Update November 2024: still love this company but wanted to update my review to say my recent technician, Clayton, was so nice and helpful. Getting repairs can be really stressful so having a kind, professional tech like Clayton makes the experience so much better. Highly recommend.Great Dane Heating and Cooling techs are always so courteous and professional. My most recent experience with them (Drew and Carlos) was a repair on my hvac which had been improperly leveled by the original installers (Randazzo - who I do not recommend). They were efficient and I will go with them whenever I need any other kind of repair or maintenance.
JoAnn Loria-Briffa
15:09 30 Nov 24
Excellent work and men. They were so efficient, polite and did an excellent job. We were so happy to have them here.
Renee Ruthenberg
13:13 30 Nov 24
I had a new furnace installed today and the installers were awesome. Cody is very professional and kind. I would recommend him highly. Great work ethic as well!!! The job turned out great and he explained everything I needed to know very clearly. Thank you so very much Cody and his apprentice was just as wonderful as Cody. Happy thanksgiving to all of you at Great Dane!!I had Great Dane out today to fix a leaking issue with my new furnace and Nick fixed me up. Was a little puzzled as to why the crew that installed the new furnace did not have the pipe done correctly. Thank you so much Nick for fixing the issue. Nick was very professional and answered all my questions and concerns. He also explained how a small piece of equipment can be used to detect water and I am having it installed. I hope Nick is the installer on this next appt. Thank you Nick I really appreciate you!!My experience with Cody is a little unsure. He was professional and sure of all he did for me. I am grateful but when I had to have another tech come out the day after thanksgiving because my furnace was leaking water and found out it was because a pipe was not done correctly which caused a huge leak I was not happy about that. A furnace is a huge investment to me and should be done correctly and not in a hurry. I do appreciate the Great Dane team but I hope I do not have to call again for a long time. Thank you all for what you have done for me.
Debbie Prange
18:38 29 Nov 24
I've been s customer of Great Dane Heating and Cooling for many years. Today was a furnace tune-up with David Eckert!! He was very friendly, professional and knowledgeable!! He explained everything to me!!! Outstanding service as always!!
Amy Gudenau
15:24 29 Nov 24
Great service very friendly and knowledgeable, thank you Adam!
Ulysses Trent
00:12 28 Nov 24
Very knowledgeable and answered every question that I had concerning my furnace
Cliff Stier
20:40 27 Nov 24
Ended up being bad news, not their fault, but the tech was a good guy and I would recommend them to others if you need HVAC work.
Wally Kulik
20:21 27 Nov 24
Aundray was very informative on what was going on with the service he was performing. He was polite and professional. Would highly recommend Great Dane.
Cheryl Livingston
15:06 27 Nov 24
Every person I have ever had to my home has been extremely pleasant very personable.
Mitchell Muszynski
21:21 26 Nov 24
Melissa Roberts
23:22 25 Nov 24
Excellent service from Great Dane heating and cooling. They have maintained my HVAC system excellently over the past few years.
Kevin Cranmer
15:03 25 Nov 24
Professional, quick, clean service. Technicians are always friendly and extremely helpful.
margaret villalobos
13:06 25 Nov 24
Great service
Bekah G
14:25 24 Nov 24
I’ve been doing business with Great Dave for over 15 years and for 2 different homes. I’ve used their services for services and repair as well as total replacement and new install. I’ve never been disappointed and the service/work has always been quality. I have referred family and friends to Great Dane as well. They have continued to use over the years as well.
Jane Vsetula
14:03 24 Nov 24
Austin is a very pleasant, hard working employee.I’m so glad he works for Great Dane .Thank you, Austin, for your hard work!
Natalie Licht
00:53 24 Nov 24
Hipolito Martinez
18:33 23 Nov 24
Great experience first time customer, I would recommend them.
Elizabeth Kandt
14:21 23 Nov 24
Sandra Taranto
15:56 22 Nov 24
David was very professional. He did explain all of the question I had for him and worded it so that I could follow what he was doing.I don’t believe I have ever had a service tech that was as thorough as David was. Great personality as wellThank you.
Julianne Kautz
03:51 22 Nov 24
Every experience I have had with Great Dane has been stellar. Today was my second furnace installation and first A/C install. Rob, Nick, Lance, and Joe were polite, prompt, courteous, professional, easy to interact with, and left my home the way they found it. I’ve been so pleased with this company and their professionalism for the past 20+ years that I recommended them to my parents, who also had a fantastic experience!
Laura Horan
02:15 22 Nov 24
Jacob and his team did a great job with the installation of our new furnace and AC. They were very professional, knowledgeable, friendly and cleaned everything up. We are very pleased with the service provided.
Renee Ruthenberg
00:38 22 Nov 24
So John left and did a great job but now I have no heat at all and it’s gonna be cold tonight. Sure wish this was taken care of.
Patti Cole
20:23 21 Nov 24
Great service... highly recommend especially . Especially David Eckhart who came to our home today to do a maintenance check on our furnace no u tosystem. He was professional, courteous and someone. I would gladly welcome back into my home anytime.
Yasiin Clemens
16:20 21 Nov 24
Todd Ralph
15:10 21 Nov 24
Monica O'Brien
14:40 21 Nov 24
Kyle was on time and terrific with my dog. (She barks a lot). Our regular maintenance went smoothly. Great Dane sends you a picture of your technician for security. With everything that is going on today, it sure is a comfort to know who is coming into your home.
Stacey B
14:16 21 Nov 24
We used Great Dane for our new HVAC install and now twice annual maintenance. John was out today and did an excellent job - professional and informative.
Lisa Sanchez
14:09 21 Nov 24
Claude Strickland
20:10 20 Nov 24
Professional, Knowledgeable and courteous service
wonkman 3456
16:52 20 Nov 24
Very professional service as far as the repairs go. I am disappointed that I had to spend $1400 to replace a pump and other items on a boiler less than 10 years old. But that is not Great Danes fault.
Forest Walker
14:38 20 Nov 24
Courteous, fast and efficient service. Fixed my furnace in record time and I'm happy 🙂
Linda Toussaint
12:55 20 Nov 24
I am very appreciative of the service we get with a Great Dane maintenance contract. Their service people are top quality and knowing who and when will be showing up at my door is an added security plus I greatly appreciate.
Jesus Guzman
12:45 20 Nov 24
John Brazzel
00:02 20 Nov 24
All their personnel are top notch.
Sonya E.
23:24 19 Nov 24
Update: 11-19-2024Another great repair done by Kyle and Adam. Hard to believe the little 5x12 inch pump attached to the bottom side of the furnace for draining condensation and the humidifier can cause the furnace to shut down, wifi thermostat and all.They provide the Best Trustworthy Service!Great Dane has provided top notch installation and service for our family for close to 22 years.The reason: They have the edge because of their perfect service and years of experience!They have always shown up on time, are very professional and explain everything they are going to do entirely. The servicers show up with a uniform of sorts so you know they are from Great Dane.They always install the correct parts to insure that you get the most out of your equipment. The furnace and air are the most important appliances in your home and these guys will insure that everything is working properly.Unlike the fridge or dishwasher your family could be in danger if your furnace isn't properly maintained!I know they do it right because 4 visits in 13 years is great, especially in harsh Michigan weather. (2 of the visits were for the replacement of very old equipment in 2 different homes!)VERY IMPORTANT: I highly recommend a service plan that is included in my electric bill (for a small monthly fee) through my energy company that they can bill directly. Since they are a Service Direct company NO money comes out of my pocket!
Melissa Allport
20:59 19 Nov 24
Service tech Adam was amazing. Very personable, professional and helpful answering any and all questions I had. Great Dane as a whole is fabulous. Always get right back to you and schedule service asap when needed. Highly recommend them.
John Barnes
19:01 19 Nov 24
Craig Lather
18:04 19 Nov 24
Devin from Great Dane was the Best! I started with the Great Dane Home Water Inspection. Then Devin identified Plumbing that was broken, not up to code, or could be improved. From that we identified several repairs/ upgrades. Then a week later, Devin came back and fixed My Plumbing issues. After the Repairs, Devin cleaned up Thoroughly and Walked me through his work. It was Money well Spent and I sleep better at Night with My New Sump Pump and Backup System.
Dianne Stobbe
17:31 19 Nov 24
Barb Bozell
17:17 19 Nov 24
Great Dane is polite and experienced. Every attempt is made to be at your service ASAP, especially when it’s an emergency ! Every service man is polite and always gets the problem solved including the last individual! I highly recommend Great Dane!
Derrice Morris
17:17 19 Nov 24
Amy Lippert
17:16 19 Nov 24
Edwin Reynolds
17:04 19 Nov 24
It's aways been good.
Dave Wolfe
17:02 19 Nov 24
Great job, very professional
Marian Jachyra
17:01 19 Nov 24
Lisa Gregarek
17:01 19 Nov 24
They did a great job! They were friendly, professional and couldn’t tell they were here when they left.
Grace Altobello
19:11 18 Nov 24
Clayton:Professional, knowkedgeable, courteous. Fixed an issue i was concerned about and he corrected an issue he found. Here for two hours. Recommend Great Dane & Clayton immensely.
kevin nicklowicz
21:40 15 Nov 24
Mr nick was very professional and detailed on what repairs my heater unit is going to need.
Mike Stock
18:58 15 Nov 24
Nick was here to do A/C tuneup. He was very thorough . Carefully explaing the process and offering valuable suggestions.
Kris K
22:01 14 Nov 24
Very good tech was very nice and polite
Cathy Johnson
20:24 14 Nov 24
Service second to none!!
Lisa LaLonde
20:07 14 Nov 24
Clayton was wonderful very knowledgeable, personable and efficient!! Great Dane has done work for us previously and they do exceptional work! Thank you!!
Christopher F
21:46 13 Nov 24
Extremely satisfied with the service I received from Great Dane today. Our technician Eric was very courteous, professional, knowledgeable and kind. Went the extra mile to ensure that the job was done to perfection. Would definitely recommend.
Tom Riopelle, Jr
19:37 13 Nov 24
The team at Great Dane are a well-oiled machine. Every person we have dealt with I er the years have been customer focused, efficient and clean. Jay was our tech today and he proved to be another consistent producer. Thank you!
dwtn81 dwtn81
22:41 11 Nov 24
Very polite and explained everything in detail.
Rita Griffin
21:56 11 Nov 24
My tech, Clayton long was the most professional Hvac tech i have ever came across. He got my furnace fixed quickly and described everything he did. Made me feel very comfortable that things were done right. I will definitely use them for a yearly cleaning.
Susan LaHousse
17:08 08 Nov 24
Cat Davis
16:56 07 Nov 24
Chelsea Todd
16:38 07 Nov 24
s lauver
15:56 07 Nov 24
Great service from Great Dane Heating & Cooling.Professional and took the time to explain everything
Bernard Teshich
18:01 06 Nov 24
Aundray Neal performed our CCP furnace inspection two days ago (11/4). He did a great job as all of your technicians do. Thorough as well as friendly. Thanks Aundray and Great Dane!
Deborah Sowa
17:14 06 Nov 24
Chris Chauvin
15:43 06 Nov 24
Very helpful and knowledgeable.
Shannon Tonjes
15:08 06 Nov 24
Had Great Dane install 2 Furnaces this week. I had 4 technicians working at my home all day, never saw them take a break not even for lunch. They were very professional I would highly recommend this company.Shannon Tonjes
Kathleen Banas
22:33 05 Nov 24
Polite, efficient, & explained what was done, answered all questions
Marky Mark
21:08 05 Nov 24
Great friendly professional service
Demetria Grazes
17:22 05 Nov 24
Worker was fast and efficient. Great time management! The system is working great.
George Loewen
23:49 04 Nov 24
Austin lived up to the high professional performance I always get from Great Dane. They are prompt, courteous and excellent at all their services. We had them install this system and they have kept it running and efficient for several years. We couldn’t be more satisfied and delighted.
Zaid Zayto
22:22 04 Nov 24
Eric was very professional and did an awesome job. Very friendly and great person.
James Paquette
20:25 02 Nov 24
Tammy Campbell
19:01 01 Nov 24
Richard was prompt courteous and knows what he's doing good experience all around!
Robert Kloka
16:17 01 Nov 24
Had to order part waiting until comes in this week.
Sue Genna
15:27 01 Nov 24
Awesome job and work crew. Prifessional but friendly and willing to explain all of our concerns. Would highly recommend Great Dane. Thanks for a job well done!
Roberto Mazzella
20:26 31 Oct 24
michelle baldwin
14:18 31 Oct 24
Adam came out to my home today and was amazing, he was very educated on knowing what he was doing and explained everything to me so I would understand it as being a first time home buyer with no experience, I would highly recommend them, thank you Adam.
Rick Wells
19:55 30 Oct 24
Chuck Deneweth
16:59 30 Oct 24
Nick and Drew were very professional,kind and respectful. Put down rugs on the carpet as they were in and out of the house alot. Very easy to communicate with. I have used Great Dane in the past with all great experiences. I will definitely continue to do business with them. Had a new furnace and AC unit installed and cleaned up everything. Can't even tell they were here doing anything cuz it was so clean
Vince Padula
15:17 30 Oct 24
Very polite I have some questions which she answered they gave me a quote on a humidifier, Kyle did excellent work there's something needed done he would take care of it and tell me what he did out today 10:20-2024 and taking care of me for quite a while now takes care of my neighbor they are highly recommended thank you again Great Dane love your work.
April Shipp
19:49 29 Oct 24
Jeff was amazing! Very professional. He answered all my questions.
Russellyn Earnheardt
19:46 29 Oct 24
Friendly and professional.
Syed Ali
15:40 29 Oct 24
Very professional and honezt service.
Ashok Kumar
22:00 28 Oct 24
Eva Gomez
18:53 28 Oct 24
nicholas paterna
15:50 26 Oct 24
Exceptional attention to detail and very informative.
vivian ierace
11:01 26 Oct 24
From the booking to the service visit, professional, helpful, informative.
Greg Mize
12:58 25 Oct 24
Clayton was thorough, efficient and took time to answer all my questions. I’ll have Clayton back next year for my annual checkup.
Yvonne Anne
18:53 24 Oct 24
A great job and well done!
Linda Nagle
18:41 24 Oct 24
Tech was very thorough
Daniel Fetterman
13:34 24 Oct 24
Nick provided an in-depth inspection for me today! We went through a lot of questions and answers and helped me change my humidifier filter, which has been stuck for a few years! I’ll be back there next time I need an inspection and look forward to working with them when the time comes for managing breakdowns/replacement of the furnace.
Karen Bonaudo
21:05 23 Oct 24
John from Great Dane did a fantastic job for us! He was kind, knowledgeable and professional. Thanks for the great service!!
Jessica Winward
17:43 23 Oct 24
Outstanding service--fast, honest, knowledgeable!
Deandre Hedgespeth (OfficialNosleep)
16:14 23 Oct 24
They are friendly and amazing at their work. I highly recommend them.
Steven Pelka
18:25 22 Oct 24
Very professional workers fast at what they do
“Nicolas Manzo was extremely professional! On time, friendly & informational ! He took care all of my concerns! I would give 10 stars if I could !! Great Dane is lucky to have him as an employee !!”
– Brooke W.
“Same day of the installation of my air conditioner. Furnace kept running on heat. Called customer service and the installers returned to check out the problem. Eventually it came down to having a serviceman to come out and evaluate the problem. Chris was very professional, polite and on point for diagnosing the problem. He arrived quickly and upon consent ordered the repair part. It arrived 4 days later and Chris came back to do the repair. Everything works great. The customer service rep, Amy, was great. She kept me in the loop on the arrival of the repair part and followed up in letting me know Chris was on his way. I highly recommend this company. If I could give 10 stars I would. Using this company you will not be disappointed.”
– Steve S.
“What a wonderful company. They were one time, very professional, and cleanup was great. I highly recommend them for your heating and cooling problems.”
– Steve S.
“I would like to Thank You for the great service on my Hot Water Tank today. The 2 young men who came out were wonderful i only remember one of their names it was Justin, they both were very hard workers, they did their job in a very timely matter, they cleaned everything and explained everything to me. They were both very well spoken and very nice and did their work perfect again Thank You for having such great workers. I Love the PAWS on the T-Shirts!”
– Patricia B.
“The crew at Great Dane was so professional from the operators answering the phones, to salesman that came out to help with the decisions about what replacement unit to go with, and of course the crew that did the work. We highly recommend Great Dane! There’s no other choice for my family.
Thank you Great Dane!”
– Carol D.
“Kristofer, Great Dane’s Service Technician, arrived at 11:00AM; he diagnosed the issue with our hot water supply, and identified it as a faulty controller; placed an order for the replacement (that one of his colleagues delivered to our house), and had the job completed within a couple of hours! OUTSTANDING! He was efficient, knowledgeable and friendly. Thank you Kris, and Great Dane.”
– Bic G.
“I highly recommend Great Dane. They are very friendly, prompt, knowledgeable, professional and reasonable. They explain things very well so you fully understand what they have said. Great Dane will be the only company I will use. They go above and beyond for there customers. I am so pleased with them.”
– Rita R.
“Fire goes out now & again in my Bradford White water heater. Could not get it to light 4th of July. Brian called & told me EXACTLY how to do it. I was doubtful, but — IT WORKED!!!”
– James K.
“Steve Ford did a great job in assessing my home HVAC needs and explaining all details of the job prior to installation. The Great Dane installation team arrived on time, we very professional and courteous, installed the system as planned and completed on time. So far no issues and just wanted to thank Great Dane for a job well done.”
– Mike S.
“Absolutely awesome. The hottest weekend of the year and same day service and repair. Chris was fast and professional. Thankyou so much”
– Tim F.
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