Archives: Testimonials
“Thrilled with the exceptional service from Great Dane! From the knowledgeable reps to the skilled techs, every interaction was top-notch. Special shoutout to Shannon for her prompt assistance and excellent customer service, Mihali for his empathy and knowledge, and the install team (Nick A & Drew) for their expert skill, precision, courtesy and efficiency. Kudos to Steve for his comprehensive knowledge and guidance. Highly recommend this company for going above and beyond! #CustomerSatisfaction #TopNotchService #Greateful”
– Rebecca A.
“Your service technician, Dominic Orow, has a brain. He arrived promptly, performed the diagnostic and replaced the failing components quickly. He knew his stuff and advised me on potential failures. I would be pleased to have him again.”
– Rod S.
“Ian K showed up on time, took proper care and respect of my home while doing the install. He and his partner were professional, timely and efficient during their job. I very much appreciated the help after not having heat for 4 days. Thank you so much for the great service performed.”
– Maria O.
“Dominic O was very thorough, informative, helpful and efficient in the service he did for my humidifier. He reminded me of my warranty options and even brought in one of my packages from the rain on his way to his next job. Excellent service and it was very much appreciated. Thank you!”
– Maria O.
“My 93 year old mother needed a new furnace, in December, in Michigan. They came out when scheduled, ran into a problem we resolved the next day. Then it took 2 weeks with this elderly woman having no heat at all to get the installation done. No sense of urgency knowing she was without heat. Two weeks! Would never recommend this company. Their lack of concern for this elderly woman was overwhelming. And even after all that, when they said it was working and mom finally had heat, she didn't. They installed the furnace with the wrong wires and had to send someone else to fix it. Can't wait until summer to see what they messed up on the air conditioner. Do yourself a favor and hire anyone else.”
– Julie R.
“I’ve used Great Dane’s summer and winter maintenance services for many years. Every technician sent to my home was 110% efficient, courteous, and honest! Conor, the gentleman who’d just did my winter maintenance, was yet another perfect representative of what I’d previously mentioned. I’m convinced without a shadow of doubt that Great Dane’s hiring and field training processes are borderline flawless. Conor was probably the 20th technician (give or take) sent to my home over the many years. He is/was as excellent as all the technicians who’d come before him. I say Thank You to Great Dane and Conor for continuously meeting all expectations and then some!”
– Chris C.
“Richard was on time. He was very professional and friendly. He showed me beforeand after pictures of the pump that needed to be cleaned. He explained how to care for it in the future. I have always had great service from Great Dane!”
– Judy A.
“Our technician, Jeffrey Stith, was absolutely fantastic today. Our air conditioning unit is 30 years old and the fan quit working. Jeff explained the possible issues and costs, and was very knowledgeable and up-front with our options. We were almost sure we would need a new unit, but Jeff got us up and running with a new capacitor. We were so relieved! We know we will need a new HVAC system soon, and we’ll definitely be calling Great Dane!!”
– Michele D.
“Very pleased with the service I received from Conor Kilpatrick and his partner. Did a very good job and found a leaky capacitor on my furnace system. Also did the required steps to make sure I get my rebate from Consumers Energy and DTE. I will be using Great Dane from now on.”
Gary K.
“Ryan Miller came out with a new technician, Clay. Both wore shoe protectors. They inspected the furnace and a/c system. The a/c fluids and condition is alright. We have set our next appoint in September. On a scale of 1-5 with five being excellent, everyone is a 10. They are professional, courteous, and polite.”
– Joanne J.