Dominic was great, diagnosed and fixed immediately. Highly recommend Dominic!
Great service very professional. So glad your company is offering an all in one. Had my furnace and air done and now had my sump pump and back up put in. Highly recommended for all your services.
Had Kyle from Great Dane come out and fix my a/c in this heat. He was quick with the work, but took the time to explain what needed to be fixed and why. Answered all my questions. I’ll definitely use this company again if needed.
Always have the best experience when they come to either fix furnace or tune it up.
Great job. Very professional. Very responsive when I’ve had issues.
We were astounded and grateful! After our inital plea was made on the hottest day of the year for A/C. A service technician, Mihali, arrived only two hours later. It took him only an hour to diagnose and repair. The A/C has been working better than ever. The service technician and receptionist were personable, efficient and proficient. We highly recomment Great Dane.
The technician was very efficient and diagnosed the problem pretty quickly. He was able to fix the problem in a very short time. Thank you Great Dane!
At this point, I have to leave a one-star review. My AC stopped working on a Monday, and the company was able to send a technician out on Thursday. I paid a $130 diagnostic fee and was told the issue was a small leak that could be resolved with EZ Seal. After I approved and paid nearly $800 for the repair, the technician then told me he had accidentally spilled half the EZ Seal and would return later that day to finish the job. He was friendly and professional during the visit, but unfortunately, he never came back.By Sunday, the AC had stopped working again — less than three days later. It’s 100° outside, and I have children and pets in the house. The repair clearly didn’t hold, and I never received the full service I paid for. The diagnostic fee now feels meaningless. At this point, I believe I should be refunded for the incomplete sealant application, the refrigerant that leaked out, and the membership plan I was sold, as I no longer have confidence in this company’s service or accountability.
I am so thankful for Great Dane ! My a/c went out and it turned out to be a pretty big job. Everyone I dealt with was extremely pleasant, professional, knowledgeable, and just amazing ! I will use this company from now on and I will recommend them to everyone I know !
Some of the drivers are extremely aggressive for no reason, needs to learn to drive better especially in a company car
Our technician, Columbus was highly knowledgeable and answered all of our questions. He was prompt and professional and worked efficiently to fix our problem. I greatly appreciate the time he took to help us understand everything we were doing, and what he did to resolve our problem. Thank you, Columbus! And thank you Great Dane! We are customers for life. Great service, and fantastic technicians!!
Nick, is a excellent professional, knowledgeable of his work.
We are very pleased with all the work performed.
Always great customer service! Today, John R was excellent. Informative, very skilled & friendly staff that take time to explain & answer questions. Have used Great Dane for years.
Extremely professional, knowledgeable and personable.
Showed up right on-time. Diagnosed the issue very quickly, and suggested all options, and best options to save money. Price was extremely reasonable.No more messing around with independant contractors that are unreliable. I'm gonna use Great Dane going forward!
Very good service, respectful of property and home.
Columbus Ward was great and very helpful with the sump pump problem we were having. He helped with the float that was stuck. Now we don't have anymore loud noise. Also, gave us information regarding what to do and look for of it happens again. Great, great, great.
Great experience from start to finish. Austin was very responsive to every question. Everyone I had contact with made the whole process easy.
Devin and the whole team provided exceptional customer service. Kind, prompt, knowledgeable, and fast. Very fair prices, but I would've paid double for this level of service. A+ in all regards! Thanks Great Dane & Devin!
A great job and well done!
I was very pleased with Aundray's service and his attention to detail. Thank you!
Dominic came out today to see what the issue was with my air conditioning and figured it immediately. Great job! Thank you!
Great service!!! Dominic was quick to determine cause of the problem and skillfully fixed the issue with my furnace/air conditioner. Very thankful for how Great Dane stands behind their product with swift and dependable service with excellent technicians.
Great experience with Great Dane! Clayton was great and very knowledgable. Scheduling was a breeze and was able to help quickly with our AC troubles. Would definitely recommend
Always an amazing experience. Thanks. Resolved on a timely manner and great people to work with
Jeff was awesome! Explained everything in detail that he was going to do and followed up afterwards with results. Jeff was very professional and quick but throughal. Jeff also Explained the service plan to me but unfortunately I am not in a financial place to take advantage of that service at this time. Thank you for having such and awesome and dedicated Tech! Definitely recommend as I have in the past.
Fast service and they explained everything very well
Excellent job, very competent and courteous. He is the best.
Clayton is a wonderful service guy very thorough. Does a great job and is very personable. I would love to have him every time I get service.
Simply the best!!! The people are wonderful! I have found They really care about their customers!!! I will never go anywhere else!!!!
Prompt, quick, experienced, and reasonably priced. Highly recommend.
Everyone in my family has an HVAC system installed and maintained by Great Dane. They make sure to get here quickly for emergencies and remind me when it is time for service. Their one year service contract saves me money and give me confidence that I won’t be sitting in the cold without heat.All their service techs are polite, respectful of property and know what they are doing.When I get notified they are on their way, I anxiously wait for them to appear at my door—holding a tool box in one hand and their blue shoe covers in the other.
Technician Nick was very professional and nice. I would recommend him.
A very nice experience, Jay was the service tech. He arrived promptly, very polite, courteous and knowledgeable. I definitely would recommend Great Dane and Jay.
Been with them forever.....Best customer service......
Keondre and Shane were great and professional! They came in replaced what needed to replaced, upgraded a few things that was outdated! Great guys!
Technician explained everything thoroughly.
I would definitely use Great Dane Heating and Cooling again. Dominic was knowledgeable, professional, and efficient.
The technician who came out, Eric, was very knowledgeable & identified the problem with purAC quickly. He plugged in a little device to the outdoor unit & it measured the pressure & temp of the unit. They were both badly out of spec. Then he opened the AC thing downstairs & it was very obviously a longstanding rusted “exploded” area. Our unit is 20 years old & has not been working effectively since we moved in 2 years ago. The technician estimated that this problem predated our purchase of the home. Another technician is scheduled for tomorrow. Eric was trustworthy & honest & I felt very safe in the home with him.
I give Austin Rossi an A+ plus for Customer Service! He was knowledgeable. He did the job in less than 90 minutes and explained what he did professionally. Also, he’s a very customer oriented person and with a great personality! From Arthur D Zelenak, Macomb, Michigan.Also… PS he loves his job at Great Dane!
Richard Beckley, technician was courteous and conscientious right from the start, even came earlier than scheduled. He stayed more than an hour in checking AC switch and making sure isystem was back to working well. He was efficient and knowledgeable. Took the time to explain what he had done and what to expect.
Great Dane did a great job Kyle their technician just left tuned everything up 2 weeks after installation just like they promised I would recommend them to anybody I
Fantastic response and follow up the next day! They made sure everything was RIGHT! Highly recommend!
We called Great Dane to come out to my parents house that we preparing to sell. The technician was friendly, professional, and helpful. He fixed an issue that wasn’t really Great Danes responsibility and I really appreciated that. This has been the experience every time we call them in the past 12 years. They have put in new furnaces to mine and my parents home, and they replaced our AC unit. This on top of every service call has been professional, excellence service.
Your technician was excellent! Courteous, efficient and knowledgeable.thank you!
Every person I have ever had to my home has been extremely pleasant very personable.
With a tracker we knew exactly when he was going to arrive. Did a very excellent job And all the workers were very friendly with us. Any questions that we had were all answered very well.
Great Dane provided excellent service. Columbus Ward, who did a great job replacing a couple of broken water valves and pipe located by my water meter and fixing another water valve that was leaking near my water heater. Columbus was friendly, professional and honest. Besides the broken valves, he clearly explained and advised me about replacing my old water heater. Without talking me into any water heater type or brand, he answered all my questions and helped me to choose the best solution according to my needs and preferences.I had a really nice customer experience and I'm pretty satisfied with the quality of service. I would definitely recommend Great Dane and will come back to them for any future plumbing/heating/AC needs.
Kyle was very cordial and explained what he was doing
Devin and Columbus came out to update my old galvanized pipes. They were very friendly, knowledgeable, and detail oriented. They even managed to complete the job 2 hours earlier than estimated! I will be using this company for future projects and I will be recommending them to friends and family.
As always, 100% satisfied! Jay came to my home for my a/c check up. Just like all of the technicians prior (since 2013), Jay did not disappoint. He was courteous, knowledgeable, and Very efficient. Another great job from great folks, from Great Dane!
The men that did the job was very nice and told me step by step what they were doing
Jake was on time, a good listener, professional, and thorough. Highly recommend. Thanks Jake
Great install of new AC and Furnace. The follow up electrical adjustment and surge protector install was tip-top. Flawless. Aundray came for the AC tune up and as always he comes off as knowledgeable and passionate about his skills. Always grateful when he is our assigned tech.
Austin did a great job for my A/C tune up very through in his job, an very knowledgeable also I would let him do the again at my home he is great worker
Well mannered, explained everything well, through and showed me how to manage my thermostat. Thank you.
Austin came out to help maintain my AC unit. He did a great job, was very thorough, and explained everything along the way.
Devin was very polite and professional,did a wonderful job and was quick and efficient. Would recommend to anyone. Thank you.
Great Dane came out when they said they would. Fixed issue with the A/C, checking the system out.
They charged us $130 just to come out to quote and that is additional not built into any work done if we accepted.The man who came out to give us estimates gave us three high priced options to repair are machine, but would have to come back to estimate for a new unit (not sure how this is not included in our $130 fee for him to be at our house).We have now had four different companies come out and we haven't had to pay them for that. So far Great Dane has come in higher in price than any other quote we had received.
Have worked with them for a/c and furnace issues, have had great experiences!
Professional, efficient and a pleasure to work with
Would definitely recommend this company! I accidentally schedule an appt for sales instead of service and they were extremely accommodating. I was able to get a same day appt for service and they informed me that consumers would take care of the cost of service. Also, their communication with texts and phone calls about arrival times is amazing! Being home, with a small child and having these messages with the technicians picture, is very reassuring in today’s environment. It can be very scary trusting service men in your home but Great Danes definitely eased that worry! Thanks again.
Friendly, informative and clean
Aundray was punctual and took care of both our maintenance and repair of noisy AC unit, without trying to sell something not needs, awesomely! Love our Great Dan Hearing and Cooling vendor!
John was very nice and informative. He explained everything that needed to be done.He cleaned my ac unit and found a part needed to be replaced.The unit is 7 years old so first issue so that is good. Great Dane has provided me with excellent service for many years.Thank you, Penny Ries
Great Dane Heating and Cooling are fantastic. They are extremely responsive and their techs are exceptional. Highly recommend.
Great Dane is the best! The techs are awesome and friendly! I would recommend them to everyone!
Jacob and his associate arrived on-time as promised. They were able to address and correct the issues that the Mechanical Inspector found fault with. There was an issue that they felt didn't require attention, and they said they would talk to the Inspector about it.I have enjoyed working with ALL the different people who came to our house on this job. They all have been very professional and personable. The people I've talked to in the office have all been helpful and pleasant to work with.Grate Dane was a good choice for my project!
These people will rip you off! Over charged us by thousands for a simple dryer outlet install. Lied to my face about how long they were here and refused to itemize the $1,000 they were charging for materials I could get for $75 at Home Depot.
I am satisfied overall with/Great Dane, however, the cleanup leaves a lot to be desired! I was just outside and found a piece of wiring, three screws (any of which could’ve ended up in my tires) a main shutoff fuse, various brackets and pieces of plastic that you could had been snipped from something much larger!! One man was sent out to do a two-man job, (the techs words, not mine) and therefore what should’ve been a quick fix took several hours!!
Second time I’ve used Great Dane.Fast and friendly service I booked my appointment online. The guys are knowledgeable And explain every thing that they are doing.
Great experience with Great Dane Heating and Cooling ! John Riva was very efficient, and knowledgeable. He answered all of my questions and gave me worthwhile advice as well. I will definitely call Great Dane againThank you
Ryan was customer service oriented, efficient and appeared to be very competent.
Fixed my air conditioning with no problem. My tech was very friendly, polite, and knowledgeable. Next time I have to use great Dane, I would love to have him back
Great customer service, great company, extremely knowledgeable workers .Definitely will be recommending Great Dane .
Great service and very professional HVAC technician that did a thorough evaluation of our AC system.
Professional and I am extremely satisfied as usual. I recommend them all the time.
Service was comprehensive and quick. Would like to have show how to change Ecole settings.
We've had electrical, plumbing, and HVAC work done by Great Dane and it's all been absolutely exceptional work. Impeccable craftsmanship and attention to detail, timely and professional, and at extremely competitive rates.Anything they do work on going forward, they are our trusted shop. Highly recommended!
