Customer Testimonials

4.8
Based on 2893 reviews
We are very pleased with all the work performed.
Fast and efficient replaced heat exchanger at resonal price in one day
Diane Rutt
Diane Rutt
23h ago
Serviceman came to replace the water pump on the furnace. It had been leaking for a few days before I notice it. I was able to get a repair date in a few days. The repairman Brad was prompt, courteous, wore protective shoe coverings and did his work thoroughly and described the needed repairs with an estimate before starting his work. Great Dane is always professional and reasonable in their work. I definitely will use them again.
Valerian Nita
Valerian Nita
a day ago
Eric McDaniel did a great job fixing my air conditioner. Now, I can get my whole house cool whenever I want. Eric was also very pleasant and I enjoyed having a conversation with him. Thank you, Eric, for a job well done!
I am always happy with their service.
I had to get a new ac unit and furnace recently and they were super great. Very polite, knowledgeable and hard working. They were also great with the pups which was awesome.
Steve Jacob
Steve Jacob
2 days ago
Keondre and David did an awesome job. Thanks to George and Josh for a quick turnaround.
Jennifer Hope
Jennifer Hope
2 days ago
We had our AC and furnace replaced yesterday by Great Dane, and the entire experience—from the initial quote to the final installation—was excellent. Highly recommend them if you're in the market for a new system.On installation day, they text you an ETA along with a photo of the technician coming to your home, which added a great touch of professionalism and peace of mind. Our sales rep, Nick, was fantastic—very knowledgeable and never pushy. He took the time to explain our options without trying to oversell us.Overall, a smooth and professional experience!
Michael Rybicki
Michael Rybicki
2 days ago
Had this company come out and charge an hr worth of work for 20 mins of work. Suggest getting quotes first from different HVAC companies that are more cost friendly.
Dane Morrow
Dane Morrow
2 days ago
Been using great Dane for years. Always professional and good work
Ronald DeBels
Ronald DeBels
2 days ago
A very professional job, technicians were very efficient and thought full.
Worked with professionals from start to finish. Excellent service!
Linda Nagle
Linda Nagle
2 days ago
Tech was able to pinpoint concerns I had and address immediately. Very happy with all services performed!
Phyllis Noda
Phyllis Noda
2 days ago
Nevenka Savic
Nevenka Savic
3 days ago
Great job,thank you for explaining to details !
Donald Cornelli
Donald Cornelli
3 days ago
Vera Lafrate
Vera Lafrate
3 days ago
Friendly and knowledgeable staff and technicians.
David Radcliffe
David Radcliffe
5 days ago
Had a Small issue after a service call. They came out and fixed us up. Had another capacitor go out and they fixed us up quickly. Been dealing with Great Dane and recommend them.
Chris Charron
Chris Charron
5 days ago
Our appointment was scheduled between 3 PM.and 6 PM. The service tech, Kyle arrived a few minutes after 3. (We really appreciate Great Dane's timeliness.) Kyle was thorough, and restored our AC promptly. He then thoroughly checked all components to insure we wouldn't have contining issues. Kyle also gave me a tip on how to reset the system if the same problem were to recur. I know I have said this before, but Great Dane lives up to the "great" in its name.
Mike lyonnais
Mike lyonnais
6 days ago
He did a great job very happy I recommend him to anyone
Eric was very friendly and professional. He explained everything to me in a manner I could understand. I feel he is trustworthy which is very important to me. He is an asset to your company.
Yvonne Anne
Yvonne Anne
7 days ago
A great job and well done!
harley classic
harley classic
7 days ago
Friendly, very efficient, timely, we are very pleased with his work
james rafferty
james rafferty
7 days ago
Best contractor experience of my life. From beginning to end and follow up every effort was made to make sure I was more than satisfied...I was happy!I understood what would be done ahead of time (no surprises). I was confident of the thoroughness and quality of the work that would be done (no short cuts). And I am reassured that I have the support of a company that values me as a customer long into the future.An incredible group of people all working hard to provide the best experience for their customers. Thank you to everyone at Great Dane, you're amazing.
John Alianell
John Alianell
7 days ago
I was very happy with the tech that came out, he listened to what I had to say and made sure everything else on my a/c was in proper working order, replaced a condenser and recharged about a pound of freon
Casey Sivier
Casey Sivier
8 days ago
Great service! On time and completed the work quickly. Definitely will use again.
Joseph Bush
Joseph Bush
8 days ago
It took 4 times, but it finally got up and running. The tech was great and took the time to explain what was wrong with the system, how he was going to repair it, and the end result....
Diane Dandurand
Diane Dandurand
8 days ago
I definitely give Great Dane 5 stars for quality, service, professionalism and affordability. I'm not sure what these other reviews are talking about!! We've had other heating & cooling companies out to our house and they were a motley crew! Not to mention they didn't know what they were talking about. First, we had an issue with our carbon monoxide detector going off in the middle of the night. Great Dane sent someone out to the house within an hour of me calling. They advised that the furnace had a crack that could be causing small amounts of carbon monoxide to leak [after performing several tests and explaining everything to us]. In order to keep my kids and family safe, we needed a new furnace. I would hate to think that another company would sell me used parts and hope for the best. The furnace was old and needed replacing anyways. We got several quotes-- for the price and quality of the furnace, Great Dane was the best. A furnace is an investment, so I'd rather get a little better unit that will last me longer than have to do this again in a few years.The guys that came out were very personable, but more importantly- they were professional. I had a lot of questions- I'm pretty clueless about this stuff and my husband was at work. They went over every part of the furnace that I would understand and showed me how to program my new thermostat. I thought they went over and beyond the call of duty. Then, when I had a question about my humidifier when winter came, they sent someone to my house the same day instead of trying to explain it over the phone. I will use Great Dane again and will recommend to my friends.
Aggie Niemi
Aggie Niemi
8 days ago
Alonzo was very pleasant snd answered all my questions. Gave me suggestions on things I needed. Fixed gas leak he found. So glad he found it
Lashanna Hardy
Lashanna Hardy
8 days ago
Dominic was very polite and professional. He was also very knowledgeable and share a few good tips on how to clean the air conditioning and how often. Greatly appreciated
Sadie Martinez
Sadie Martinez
8 days ago
Devin was very professional and thorough. He explained everything he saw and what he needed to do to fix the issues. Scheduling was easy and convenient. Very timely. Great service!
J
J
9 days ago
Literally worst place ever they do not come to your service needs and are very rude and over priced absolutely horrible customer service never go here and I will not ever send any customers
Shirley Glide
Shirley Glide
9 days ago
I had some concerns with the performance of my air condition unit & what it was going to cost me to repair it seeing as it was less than 2 years old & was purchased & installed by Great Dane Heating & Cooling. After speaking with the owner (Josh) & having service calls (technicians Conner & Clayton), I am very pleased to say that my air has been repaired & to my extreme satisfaction. The owner & the technicians were very pleasant to deal with & demonstrated an ambition to get the job done as quickly as possible & done right. This company is extremely reputable & I would recommend them to anyone who wants exemplary service & satisfaction in quality & workmanship.
Sean Clark
Sean Clark
9 days ago
Had air conditioning looked at because the house temperature would rise throughout the day with air on. They came out, monkeyed around with the air conditioner for 30 minutes, charged me over 700 dollars. Next day, house temperature is still going up throughout the day. Texted them through their website, got no response. Waste of money and terrible business.
Bob Hendry
Bob Hendry
9 days ago
Scott Pearson
Scott Pearson
9 days ago
Very knowledgeable and professional world needs more like him.
JoAnn Buesser
JoAnn Buesser
10 days ago
Michael Fox
Michael Fox
10 days ago
Very friendly and professional. Arrived right at 8am and explained everything that would be done. The work was fantastic. Estimated finish time of 3-5pm and was done shortly after 3pm.
DLM
DLM
10 days ago
Outstanding!!
Nina Goze
Nina Goze
10 days ago
I had a fantastic experience with Great Dane Heating and Cooling! Jay, their technician was very professional and went above and beyond to take care of my air conditioning system. I highly recommend Great Dane and will use them in the future.
kristie rathka
kristie rathka
10 days ago
Great service
Terry Zalewski
Terry Zalewski
11 days ago
I have the DTE appliance protection plan, and my air conditioning was not working. DTE sent a service person from Great Dane, and he corrected the problem with my air-conditioning. I hesitated to do this Google review because I feel that the service man did a fine job, and he was a very kind, personable man. However, he did somethiing that disappointed me greatly. He told me that “for an upfront cost of $150” He could put a surge protector on my air conditioning unit. He also said he had a $50 discount coupon that he could apply. I told him to go ahead and do it. Then we began discussing a surge protector on my furnace, and I told him to go ahead and put one on that, also. In my mind, I was thinking the total cost would end up being somewhere around $250 plus tax (because I didn’t know if he would apply the $50 discount to the furnace as well as the A/C). In hindsight, I should have asked him specifically how much the total would be, but I trusted him when he said “an upfront cost of $150 and a $50 discount coupon”. When he was finished, he very nonchalantly told me that the total was $619.90. Obviously, it was a sales tactic to not mention anything about any additional costs. I did pay him because the work was done. However, I was very disappointed, and I felt rather foolish for making an assumption and not asking more questions. Unfortunately, Great Dane will not get my business from now on. If I call DTE to have anything fixed, I will specifically tell them not to send this company to my home. I learned a lesson, which is to be more specific and get a written quote on any work to be done in the future. Great Dane got a sale from me, but the sale had no repeat value. They did not earn my trust, and I cannot recommend this company to other potential customers.
travon palmer
travon palmer
12 days ago
Service was outstanding amd thorough
Juliana Lewis
Juliana Lewis
12 days ago
UPDATE: After some conversation, Great Dane provided a refund for the incomplete repair.ORIGINAL: At this point, I have to leave a one-star review. My AC stopped working on a Monday, and the company was able to send a technician out on Thursday. I paid a $130 diagnostic fee and was told the issue was a small leak that could be resolved with EZ Seal. After I approved and paid nearly $800 for the repair, the technician then told me he had accidentally spilled half the EZ Seal and would return later that day to finish the job. He was friendly and professional during the visit, but unfortunately, he never came back.By Sunday, the AC had stopped working again — less than three days later. It’s 100° outside, and I have children and pets in the house. The repair clearly didn’t hold, and I never received the full service I paid for. The diagnostic fee now feels meaningless. At this point, I believe I should be refunded for the incomplete sealant application, the refrigerant that leaked out, and the membership plan I was sold, as I no longer have confidence in this company’s service or accountability.
Dennis Sierens
Dennis Sierens
13 days ago
I have been very satisfied with Great Dane HVAC. I use them for annual AC and furnace inspections. Every service technician has been professional and well trained in their respective fields. I highly recommend them.
Silvia Gasperoni
Silvia Gasperoni
15 days ago
Ronald Coleman
Ronald Coleman
15 days ago
The Technician Columbus Ward was here early, was very professional, explained what was done and cleaned up when finished.
Klaus Koeger
Klaus Koeger
15 days ago
David worked hard through in and out for the gas pipe in the basement and was more successful than Westley B.
Michelle Brock
Michelle Brock
15 days ago
Galen Johnson
Galen Johnson
16 days ago
Dominic was great, diagnosed and fixed immediately. Highly recommend Dominic!
Evette Szajna
Evette Szajna
16 days ago
Great service very professional. So glad your company is offering an all in one. Had my furnace and air done and now had my sump pump and back up put in. Highly recommended for all your services.
Heather Florence
Heather Florence
16 days ago
Had Kyle from Great Dane come out and fix my a/c in this heat. He was quick with the work, but took the time to explain what needed to be fixed and why. Answered all my questions. I’ll definitely use this company again if needed.
Always have the best experience when they come to either fix furnace or tune it up.
Jon Moot
Jon Moot
17 days ago
Great job. Very professional. Very responsive when I’ve had issues.
John
John
17 days ago
We were astounded and grateful! After our inital plea was made on the hottest day of the year for A/C. A service technician, Mihali, arrived only two hours later. It took him only an hour to diagnose and repair. The A/C has been working better than ever. The service technician and receptionist were personable, efficient and proficient. We highly recomment Great Dane.
Tammy Cummings
Tammy Cummings
17 days ago
The technician was very efficient and diagnosed the problem pretty quickly. He was able to fix the problem in a very short time. Thank you Great Dane!
michele mack
michele mack
19 days ago
I am so thankful for Great Dane ! My a/c went out and it turned out to be a pretty big job. Everyone I dealt with was extremely pleasant, professional, knowledgeable, and just amazing ! I will use this company from now on and I will recommend them to everyone I know !
Some of the drivers are extremely aggressive for no reason, needs to learn to drive better especially in a company car
Shelly Phillips
Shelly Phillips
20 days ago
Our technician, Columbus was highly knowledgeable and answered all of our questions. He was prompt and professional and worked efficiently to fix our problem. I greatly appreciate the time he took to help us understand everything we were doing, and what he did to resolve our problem. Thank you, Columbus! And thank you Great Dane! We are customers for life. Great service, and fantastic technicians!!
Nick, is a excellent professional, knowledgeable of his work.
Dede Strehl
Dede Strehl
20 days ago
Always great customer service! Today, John R was excellent. Informative, very skilled & friendly staff that take time to explain & answer questions. Have used Great Dane for years.
Charlotte Wilson
Charlotte Wilson
21 days ago
Extremely professional, knowledgeable and personable.
Steven Brown
Steven Brown
21 days ago
Showed up right on-time. Diagnosed the issue very quickly, and suggested all options, and best options to save money. Price was extremely reasonable.No more messing around with independant contractors that are unreliable. I'm gonna use Great Dane going forward!
Wendy Skelly
Wendy Skelly
21 days ago
Very good service, respectful of property and home.
Theresa
Theresa
21 days ago
Columbus Ward was great and very helpful with the sump pump problem we were having. He helped with the float that was stuck. Now we don't have anymore loud noise. Also, gave us information regarding what to do and look for of it happens again. Great, great, great.
Larry Norman
Larry Norman
21 days ago
Great experience from start to finish. Austin was very responsive to every question. Everyone I had contact with made the whole process easy.
Matthew Morrow
Matthew Morrow
21 days ago
Devin and the whole team provided exceptional customer service. Kind, prompt, knowledgeable, and fast. Very fair prices, but I would've paid double for this level of service. A+ in all regards! Thanks Great Dane & Devin!
Regina
Regina
22 days ago
I was very pleased with Aundray's service and his attention to detail. Thank you!
joli moise
joli moise
22 days ago
Dominic came out today to see what the issue was with my air conditioning and figured it immediately. Great job! Thank you!
Carolyn Sigler
Carolyn Sigler
22 days ago
Great service!!! Dominic was quick to determine cause of the problem and skillfully fixed the issue with my furnace/air conditioner. Very thankful for how Great Dane stands behind their product with swift and dependable service with excellent technicians.
Brandon Grady
Brandon Grady
23 days ago
Great experience with Great Dane! Clayton was great and very knowledgable. Scheduling was a breeze and was able to help quickly with our AC troubles. Would definitely recommend
Bill Schmidt
Bill Schmidt
23 days ago
Always an amazing experience. Thanks. Resolved on a timely manner and great people to work with
Sandy
Sandy
24 days ago
Jeff was awesome! Explained everything in detail that he was going to do and followed up afterwards with results. Jeff was very professional and quick but throughal. Jeff also Explained the service plan to me but unfortunately I am not in a financial place to take advantage of that service at this time. Thank you for having such and awesome and dedicated Tech! Definitely recommend as I have in the past.
Britney Hughes
Britney Hughes
24 days ago
Shad is the best!!
Fast service and they explained everything very well
ken bentley
ken bentley
24 days ago
Great guy
Laurie Swoish
Laurie Swoish
25 days ago
Excellent job, very competent and courteous. He is the best.
Russell Conwell
Russell Conwell
26 days ago
Pammy Jean
Pammy Jean
27 days ago
Clayton is a wonderful service guy very thorough. Does a great job and is very personable. I would love to have him every time I get service.
Tom Pagano
Tom Pagano
27 days ago
Simply the best!!! The people are wonderful! I have found They really care about their customers!!! I will never go anywhere else!!!!
Salvatore Amodeo
Salvatore Amodeo
27 days ago
Prompt, quick, experienced, and reasonably priced. Highly recommend.
Everyone in my family has an HVAC system installed and maintained by Great Dane. They make sure to get here quickly for emergencies and remind me when it is time for service. Their one year service contract saves me money and give me confidence that I won’t be sitting in the cold without heat.All their service techs are polite, respectful of property and know what they are doing.When I get notified they are on their way, I anxiously wait for them to appear at my door—holding a tool box in one hand and their blue shoe covers in the other.
Emily Cook
Emily Cook
27 days ago
pete witte
pete witte
28 days ago
Technician Nick was very professional and nice. I would recommend him.
Gina Vitella
Gina Vitella
28 days ago
A very nice experience, Jay was the service tech. He arrived promptly, very polite, courteous and knowledgeable. I definitely would recommend Great Dane and Jay.
debra brokaw
debra brokaw
28 days ago
Dale Miller
Dale Miller
29 days ago
Been with them forever.....Best customer service......
Karen Abbott
Karen Abbott
29 days ago
Keondre and Shane were great and professional! They came in replaced what needed to replaced, upgraded a few things that was outdated! Great guys!
Cynthia Cochran
Cynthia Cochran
29 days ago
Technician explained everything thoroughly.
jimmy pace
jimmy pace
a month ago
I would definitely use Great Dane Heating and Cooling again. Dominic was knowledgeable, professional, and efficient.
Chihuahua Kook
Chihuahua Kook
a month ago
The technician who came out, Eric, was very knowledgeable & identified the problem with purAC quickly. He plugged in a little device to the outdoor unit & it measured the pressure & temp of the unit. They were both badly out of spec. Then he opened the AC thing downstairs & it was very obviously a longstanding rusted “exploded” area. Our unit is 20 years old & has not been working effectively since we moved in 2 years ago. The technician estimated that this problem predated our purchase of the home. Another technician is scheduled for tomorrow. Eric was trustworthy & honest & I felt very safe in the home with him.
Arthur Zelenak
Arthur Zelenak
a month ago
I give Austin Rossi an A+ plus for Customer Service! He was knowledgeable. He did the job in less than 90 minutes and explained what he did professionally. Also, he’s a very customer oriented person and with a great personality! From Arthur D Zelenak, Macomb, Michigan.Also… PS he loves his job at Great Dane!
John Barnes
John Barnes
a month ago
Richard Beckley, technician was courteous and conscientious right from the start, even came earlier than scheduled. He stayed more than an hour in checking AC switch and making sure isystem was back to working well. He was efficient and knowledgeable. Took the time to explain what he had done and what to expect.
John gorence
John gorence
a month ago
Great Dane did a great job Kyle their technician just left tuned everything up 2 weeks after installation just like they promised I would recommend them to anybody I
Jodi Switalski
Jodi Switalski
a month ago
Fantastic response and follow up the next day! They made sure everything was RIGHT! Highly recommend!
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“I would like to thank Nick and Jeremy for their great service today! The A/C was repaired, part replaced and this was done the day after the first service call. They were professional, polite and very good at their job. Good service is usually hard to come by, but the people at Great Dane are amazing! Thank you!” – Carol A.

“Next day service. Nick came out for air conditioner problem and thoroughly checked system, found the blip and corrected the situation. Nick is an amazing person. Qualified, polite and patient. I will be requesting him for any further work needed.”

– Goldie P.

“Nicolas Manzo was extremely professional! On time, friendly & informational ! He took care all of my concerns! I would give 10 stars if I could !! Great Dane is lucky to have him as an employee !!”

– Brooke W.

“Same day of the installation of my air conditioner. Furnace kept running on heat. Called customer service and the installers returned to check out the problem. Eventually it came down to having a serviceman to come out and evaluate the problem. Chris was very professional, polite and on point for diagnosing the problem. He arrived quickly and upon consent ordered the repair part. It arrived 4 days later and Chris came back to do the repair. Everything works great. The customer service rep, Amy, was great. She kept me in the loop on the arrival of the repair part and followed up in letting me know Chris was on his way. I highly recommend this company. If I could give 10 stars I would. Using this company you will not be disappointed.”

– Steve S.

“I would like to Thank You for the great service on my Hot Water Tank today. The 2 young men who came out were wonderful i only remember one of their names it was Justin, they both were very hard workers, they did their job in a very timely matter, they cleaned everything and explained everything to me. They were both very well spoken and very nice and did their work perfect again Thank You for having such great workers. I Love the PAWS on the T-Shirts!”

– Patricia B.

“The crew at Great Dane was so professional from the operators answering the phones, to salesman that came out to help with the decisions about what replacement unit to go with, and of course the crew that did the work. We highly recommend Great Dane! There’s no other choice for my family.
Thank you Great Dane!”

– Carol D.

“Kristofer, Great Dane’s Service Technician, arrived at 11:00AM; he diagnosed the issue with our hot water supply, and identified it as a faulty controller; placed an order for the replacement (that one of his colleagues delivered to our house), and had the job completed within a couple of hours! OUTSTANDING! He was efficient, knowledgeable and friendly. Thank you Kris, and Great Dane.”

– Bic G.

Need Service?

Contact the experts at Great Dane Heating, Cooling, Electrical, & Plumbing.

Call us at 586.790.2604!